Business Applications Analyst

DENZAI HUATIONG PTE. LTD.; Singapore; On-site; SGD 50,000 - 75,000; Full time

Job summary

DENZAI HUATIONG PTE. LTD. is seeking a capable IT Support Analyst to maintain and optimize business applications in Singapore. You will analyze processes, design requirements, and ensure timely operation while delivering Level 1 user support.

The role emphasizes collaboration with cross-functional teams, documentation, UAT, and deployment activities, with a focus on reliability, incident tracking, and continuous improvement.

Qualifications

• Bachelor's or Diploma in Computer Science or related field.
• 2 years in application support and implementation with ticket management.
• Fluent in English (reading, writing, speaking).
• Strong communication, teamwork and problem-solving abilities.

Responsibilities

• Analyzing current system processes and defining functional requirements.
• Developing work schedules to ensure applications operate within set timelines.
• Providing system training and first-level user support.
• System monitoring and reporting to improve availability and reliability.
• Diagnosing and troubleshooting IT issues with root-cause analysis.
• Tracking incident statuses and updating users on progress.
• Maintaining technical procedures and documentation.
• Collaborating with cross-functional teams to resolve incidents promptly.
• Creating and maintaining system documentation, including Knowledge Based Articles for Level 1 Help Desk.

Skills

Problem-solving

Ticket management

English proficiency

Effective communication

Teamwork

SDLC knowledge

Innovative problem-solving

Education

Bachelor's or Diploma in Computer Science or related field

Tools

Power BI

SharePoint

PowerApps

SQL Server

Job description

Job Description

• analyzing current system processes
• designing functional requirements
• developing work schedules to ensure applications operate within set timelines
• providing system training and first-level application support to users
• system monitoring and reporting aimed at process improvements to enhance operational availability and reliability
• Diagnosing and troubleshooting IT issues through root cause analysis
• Tracking problem statuses and updating users on incident progress
• The analyst must maintain technical procedures and documentation
• Collaborate with cross-functional teams to resolve incidents promptly
• Create and maintain system and operational documentation, including Knowledge Based Articles for the Level 1 Help Desk.

Skills & Requirements

• Bachelor's Degree or Diploma in Computer Science or a related field.
• 2 Years experience in application support and implementation with proven skills in problem-solving and ticket management using IT service management tools
• Fluent in English (reading, writing, and speaking) and holds an A Experience managing external vendor escalation and performance preferred.
• Effective communication skills are essential for interacting with both technical teams and end users
• Strong sense of teamwork, integrity, self-motivation, a positive attitude
• Innovative approach to problem-solving
• Good knowledge of application design principles, design patterns, and software development life cycles (SDLC).

Additional skills include

• Experience with Microsoft platforms such as Power BI, SharePoint, PowerApps, and SQL Server
• Experience in project management, user acceptance testing (UAT), and software deployment