Insurance Customer Service Operations

U3 Infotech Pte Ltd; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

U3 Infotech Pte Ltd is seeking an experienced Customer Service professional to support our General Insurance operations in Singapore. You will handle inquiries, process policy maintenance, and assist with claims verification while maintaining a strong customer-centric approach.

Ideal candidates have at least 2 years of relevant experience and hold a diploma/degree with Insurance Certifications (BCP & PGI). You will collaborate with multiple departments to ensure smooth processing of transactions

Qualifications

• At least 2 years relevant working experience in General Insurance operations.
• Diploma/Degree qualification
• Insurance Certificates (BCP & PGI) preferred.

Responsibilities

• Deliver high quality service support to customers at all times.
• Handle complaints at first point of contact to customer satisfaction.
• Be customer centric and gather feedback to improve services.
• Conduct post-sale policy and claims verification.
• Support validation, updating and dissemination of reports and sales tracking.

Job description

Main Responsibilities:

• Delivering our brand promise at all times and offering high levels of consistent, quality service support to our customers
• Effectively handle complaints at the first point of contact, aiming to resolve situations to customers satisfaction
• Being customer centric – encouraging them to provide us with feedback from their experiences, hearing about their ideas and suggestions which can the team/organisation be closer to our customers
• Conduct post sale policy and claims verification
• Support validation, updating and dissemination of reports, production tracking, sales reporting
• Follow up on outstanding premium from failed instalment payments
• Provide support for marketing promotion/campaign fulfilments
• Prepare accurate and professional customer correspondence, including emails and outgoing mail
• Handle call back requests from customers
• Handle policy maintenance matters including endorsements and policy cancellations
• Handle customer service email correspondences within SLA (Service Level Agreement)
• Work closely with the different departments to support the effective processing of the transactions
• Participation in User Acceptance Test (UAT) when required
• Actively participate in process improvement sessions, providing constructive feedback and suggestions.
• Perform other duties as per business requirements

Core Competencies

• Good understanding of General insurance policies and terminology is preferred
• Possess a strong customer centric personality and mindset
• Possess a pleasant and cheerful disposition
• Commendable interpersonal and communication skills
• Highly independent, self-motivated and collaborative in team setting
• Independent and fast learner, able to adapt to a fast-paced environment and quickly grasp new processes and systems.
• Attention to detail and strong organizational skills with the ability to multi-task

Experience

• At least 2 years relevant working experience in General Insurance operations

Qualifications

• Diploma/Degree qualification
• Insurance Certificates (BCP & PGI)

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