Insurance Client Support & Quotation Specialist

ARF (Asia Pacific) Pte Ltd; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

ARF (Asia Pacific) Pte Ltd is seeking a Customer-focused Contact Centre Specialist in Singapore to deliver exceptional insurance support to clients. You will respond to inquiries, source quotations from insurers, handle policy renewals, and ensure a smooth end-to-end client experience.

The role involves coordinating with multiple insurers, maintaining accurate records, and contributing to business growth in a fast-paced environment.

Responsibilities

• Respond promptly to client enquiries by providing accurate insurance information to support their decision-making and coverage needs
• Coordinate with insurers to obtain competitive quotations tailored to clients’ preferences, budgets, and benefit requirements
• Follow up with insurers to secure timely issuance of quotations and insurance policies, ensuring seamless client experience
• Manage insurance renewal processes by proactively contacting clients and coordinating with insurers to maintain continuous coverage
• Participate in marketing and business development activities to enhance client engagement and contribute to business growth initiatives
• Maintain organized and up-to-date records of client interactions, quotations, and policy documents to facilitate efficient service delivery

Job description

ARF (Asia Pacific) Pte Ltd is seeking a Customer-focused Contact Centre Specialist in Singapore to deliver exceptional insurance support to clients. You will respond to inquiries, source quotations from insurers, handle policy renewals, and ensure a smooth end-to-end client experience.

The role involves coordinating with multiple insurers, maintaining accurate records, and contributing to business growth in a fast-paced environment.