Contract Insurance Customer Service Specialist

ALLIANZ INSURANCE SINGAPORE PTE. LTD.; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

ALLIANZ INSURANCE SINGAPORE PTE. LTD. is seeking a Customer Service Representative for General Insurance policies on a contract basis.

You will handle inbound inquiries, deliver exceptional service, and resolve customer concerns promptly to maintain high satisfaction and loyalty. The role requires strong communication, problem-solving and the ability to work independently in a fast-paced environment, collaborating with underwriters, claims and finance to ensure smooth operations and timely

Qualifications

• Diploma or degree in any field.
• GCE O Level, ITE or SPM holders with relevant experience will be considered.
• Must be COMGI, BCP, PGI and HI certified.
• Minimum 3 years of experience in General, Health and Life Insurances, and call center environment.
• Prior experience in customer service or insurance-related roles.
• Knowledge of the service to sale model.
• Ability to work independently and collaboratively in a fast-paced environment.
• Excellent problem-solving and analytical abilities to address customer concerns and find appropriate solutions.
• Excellent customer service phone etiquette.
• Strong verbal/written communication skills.

Responsibilities

• Attend to all customer enquiries and requests via all communication channels promptly and professionally.
• Manage and resolve customer complaints and escalate when necessary to provide appropriate solutions and alternatives.
• Process policy renewals, cancellations and reinstatements accurately, adhering to company guidelines and regulatory requirements.
• Maintain up-to-date customer records and policy documentation in the company’s database.
• Collaborate with other departments including underwriters, claims and finance to ensure smooth operations and fast turnaround times.
• Build and maintain strong relationships with customers by delivering exceptional service and demonstrating professionalism, and integrity.

Skills

Customer service

Communication

Problem solving

Independent work

Education

Diploma / Degree in any field

Job description

ALLIANZ INSURANCE SINGAPORE PTE. LTD. is seeking a Customer Service Representative for General Insurance policies on a contract basis.

You will handle inbound inquiries, deliver exceptional service, and resolve customer concerns promptly to maintain high satisfaction and loyalty. The role requires strong communication, problem-solving and the ability to work independently in a fast-paced environment, collaborating with underwriters, claims and finance to ensure smooth operations and timely