Client Service Specialist (General Insurance)

PLACEMENT PROFESSIONALS; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

PLACEMENT PROFESSIONALS is seeking a proactive Client Service Specialist to support clients in the general insurance sector. You will manage enquiries, obtain quotations, coordinate renewals, and assist with claims to deliver a smooth customer experience.

You will collaborate with insurers, partners, and clients to build lasting relationships in a fast-paced, service-driven environment with opportunities for growth.

Responsibilities

• Respond promptly to client enquiries to provide accurate general insurance information and solutions
• Obtain and compare competitive insurance quotations tailored to client preferences, budgets, and benefit choices
• Liaise with insurers to request, clarify, and follow up on quotations, policy issuance, and client requests
• Coordinate insurance policy renewals by following up with clients and insurers to ensure timely coverage placement
• Advise clients on claims procedures, notify insurers, track claim progress, and manage case documentation until final settlement
• Set clear expectations with clients and resolve any issues to maintain positive customer relationships
• Collaborate with stakeholders, business partners, and vendors to support product campaigns and promotional activities
• Identify and develop new business prospects and activities to expand client base and insurance solutions offered
• Maintain organized records of client interactions, quotations, renewals, and claims for efficient service delivery
• Work a 5.5-day work week to support client needs and company operations

Job description

Company Overview / Employee Value Proposition

My client is a prominent general insurance intermediary specializing in affinity programs. As part of its continued transformation, the company is strengthening its capabilities and growing its regional footprint to serve clients more effectively in Singapore and throughout Asia Pacific. The company is committed to providing tailored insurance solutions that support sustainable business growth while helping clients manage an increasingly complex and changing environment.

At the company, employees are part of a dynamic and progressive organization where innovation and development remain central priorities. The organization promotes a collaborative and forward-thinking workplace, enabling employees to strengthen their skills, take ownership of their work, and develop alongside the business.

Job Summary

We are seeking a proactive and customer-oriented Client Service Specialist to join our expanding team within the general insurance sector. In this position, you will support clients professionally by managing insurance enquiries, obtaining competitive quotations, coordinating policy renewals, and supporting claims matters to deliver a smooth customer experience. You will collaborate closely with insurers, business partners, and clients to provide timely solutions while developing strong and lasting customer relationships. This role is well suited to individuals who enjoy engaging with clients, solving problems, and working in a fast-moving, service-focused environment that provides opportunities for growth and business development.

Responsibilities

• Respond promptly to client enquiries to provide accurate general insurance information and solutions
• Obtain and compare competitive insurance quotations tailored to client preferences, budgets, and benefit choices
• Liaise with insurers to request, clarify, and follow up on quotations, policy issuance, and client requests
• Coordinate insurance policy renewals by following up with clients and insurers to ensure timely coverage placement
• Advise clients on claims procedures, notify insurers, track claim progress, and manage case documentation until final settlement
• Set clear expectations with clients and resolve any issues to maintain positive customer relationships
• Collaborate with stakeholders, business partners, and vendors to support product campaigns and promotional activities
• Identify and develop new business prospects and activities to expand client base and insurance solutions offered
• Maintain organized records of client interactions, quotations, renewals, and claims for efficient service delivery
• Work a 5.5-day work week to support client needs and company operations

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