Insurance Client Management Lead (Hybrid)

Marsh McLennan; Singapore; Hybrid; SGD 48,000 - 72,000; Full time

Job summary

Marsh Risk is seeking a capable professional to join our Singapore retail broking team. This hybrid role requires in-office presence at least three days a week and focuses on client management, account servicing, and cross-functional collaboration to support growth and client satisfaction.

You will analyze client research, prepare benchmarking studies and risk maps, and help maintain communications with diverse accounts, ensuring high-quality service and timely billing processes.

Qualifications

• Bachelor’s degree with 2 to 5 years of experiences within insurance industry.
• Attained minimum Certificate in General Insurance (CGI) or equivalent. ANZIIF or ACII will be an advantage.

Responsibilities

• Serves as first point of contact for day-to-day communication with numerous and/or complex accounts, follows up on correspondences and manages/maintains communications.
• Develops and communicates an understanding of client businesses by conducting and analyzing client research, benchmarking studies and creating risk maps for internal and external use.
• Supports colleagues by managing day-to-day aspects for designated accounts and conducting ensuing account management tasks including billing transactional work, calendars and timelines, liaising between internal senior professionals and business accounts, and representing the business to ensure satisfaction, compliance and growth focus.
• Manages account concerns or issues and elevates when necessary to senior colleagues.
• Collects insights on relationship satisfaction and reports results to senior colleagues with context and suggestions to ensure retention.
• Begins to build relationships with professional counterparts at client organizations and stays informed on service offerings and market trends to enrich work and sales capability.

Skills

Insurance knowledge

Account management

Communication skills

Negotiation

Education

Bachelor’s degree with 2–5 years of experience

CGI or equivalent (ANZIIF/ACII advantageous)

Job description

Marsh Risk is seeking a capable professional to join our Singapore retail broking team. This hybrid role requires in-office presence at least three days a week and focuses on client management, account servicing, and cross-functional collaboration to support growth and client satisfaction.

You will analyze client research, prepare benchmarking studies and risk maps, and help maintain communications with diverse accounts, ensuring high-quality service and timely billing processes.