Institutional Product Operations Lead

Lever, Inc.; Singapore; Remote; SGD 180,000 - 240,000; Full time

Job summary

Binance is seeking an experienced product operations leader to drive readiness and enablement for our institutional product suite. You will collaborate with Product, BD, Sales, Client Services, Compliance, Legal, Risk, and Operations to ensure launches, lifecycle management, and scalable processes.

You will translate complex product capabilities into client-facing value propositions, support pitches, and develop enablement content while coordinating across functions for timely execution and

Qualifications

• 8+ years in product operations, enablement, institutional business support, solutions engineering, or related roles in financial services/fintech/digital assets.
• Strong understanding of institutional clients across trading, financing, yield, custody, settlement.
• Experience supporting or participating in institutional client pitches and solution-based selling.
• Ability to clearly communicate product value propositions to internal and external stakeholders.
• Excellent cross-functional coordination with Product, BD/Sales, Operations, Compliance, Legal, and Risk.
• Proven track record of managing product readiness, processes, documentation and stakeholder alignment.
• Familiarity with digital assets and institutional workflows is preferred.
• Bilingual English/Mandarin to coordinate with overseas partners.

Responsibilities

• Lead operational readiness and ongoing support for institutional products, ensuring processes, controls, documentation, and internal coordination are in place.
• Partner with Product and cross-functional stakeholders to support product launches, enhancements, and lifecycle management.
• Support institutional client pitches, product positioning, and solution discussions with BD teams.
• Translate product capabilities into client-facing value propositions, pitch materials, FAQs, and enablement content.
• Assist institutional sales discussions by explaining workflows, features, and implementation requirements.
• Coordinate across Product, BD, Operations, Legal, Compliance, Risk, and Client Services for timely execution and issue resolution.
• Monitor performance, identify gaps, and drive process improvements for client experience and internal efficiency.
• Maintain internal documentation, procedures, training materials, and launch checklists for institutional products.
• Gather client and stakeholder feedback to inform product improvements.
• Track metrics related to product adoption, onboarding, operational performance, and service quality.
• Bridge commercial and product teams to reflect market feedback in execution priorities.

Job description

Binance is seeking an experienced product operations leader to drive readiness and enablement for our institutional product suite. You will collaborate with Product, BD, Sales, Client Services, Compliance, Legal, Risk, and Operations to ensure launches, lifecycle management, and scalable processes.

You will translate complex product capabilities into client-facing value propositions, support pitches, and develop enablement content while coordinating across functions for timely execution and