Strategic Institutional Operations Lead

CMC Markets; Singapore; On-site; SGD 90,000 - 150,000; Full time

Benefits offered by this job

Day off for your birthday

Free breakfast and coffee every day

Additional day of leave after each 1y

Volunteer opportunities

Discounted rates at retailers

Job summary

CMC Markets is seeking an Institutional Operations Executive to provide technical operational support for the Institutional client base, from pre-sales testing to onboarding and ongoing trading activity.

You will work with IT and other departments to implement processes and ensure connectivity with third-party providers, while developing key relationships across stakeholders and contributing to IT and product strategy. This role offers growth within a global fintech context.

Qualifications

• Experience managing business process change and technology implementation projects.
• Knowledge of the Institutional derivatives business area preferable.
• Relevant experience supporting Institutional electronic trading business.
• Experience in Web Services / APIs platform.
• Excellent understanding of FIX desirable.
• Established interest and awareness of financial markets.
• Ability to build solid working relationships with key stakeholders internal and externally.
• Commercially and strategically minded with a strong focus on client service.
• Strong verbal and written communication skills as well as interpersonal skills.
• Ability to work and deliver on own initiative and to deadlines.
• Strong analytical and reporting skills.
• Excellent attention to detail.

Responsibilities

• Provide technical operational support to the CMC Connect team and Institutional client base across pre-sales testing, onboarding and ongoing trading activity.
• Ensure connectivity with institutional clients and third-party support providers is established and maintained.
• Support global onboarding of new clients, UAT, and rollout of new processes, technology and products.
• Liaise with IT and other departments to test and roll out developments.
• Maintain configurations and back-office elements of the Institutional application stack.
• Develop relationships with key business stakeholders across client onboarding to internal teams and technology intermediaries.
• Contribute to Institutional IT and product strategy, planning and delivery.
• Characterise activities, revenue types and turnover remuneration to inform decisions.
• Assist with business controls around client setup and management.
• Work with the Business Operations team on daily Institutional tasks.
• Maintain professional development and complete regulatory training.

Skills

Process change management

Derivatives knowledge

Electronic trading support

Web services / APIs

FIX protocol

Financial markets awareness

Stakeholder management

Client service mindset

Communication

Self-motivation

Analytical skills

Attention to detail

Job description

CMC Markets is seeking an Institutional Operations Executive to provide technical operational support for the Institutional client base, from pre-sales testing to onboarding and ongoing trading activity.

You will work with IT and other departments to implement processes and ensure connectivity with third-party providers, while developing key relationships across stakeholders and contributing to IT and product strategy. This role offers growth within a global fintech context.