Inside Sales Executive

Parker Hannifin; Singapore; On-site; SGD 45,000 - 75,000; Full time

Job summary

Parker Hannifin seeks a Customer Service & Sales Support professional in Singapore to handle customer inquiries by phone, email and fax, prepare accurate quotes, and ensure service levels are consistently met while driving revenue through orders. You will work closely with sales teams and distribution partners to secure favorable outcomes.

You will coordinate with Global/ASEAN teams on pricing, stock checks, and fulfillment, monitor delivery timelines, address returns, and maintain proactive,

Qualifications

• Degree/Diploma in Engineering or Business Administration.
• At least 2 years of relevant sales and customer service experience.
• Prefer to have supply chain experience with working knowledge in industrial sales.
• Good interpersonal communication skills and computer knowledge.
• Demonstrated ability to perform the described role and responsibilities and obtain the desired results.

Responsibilities

• Handle enquiries from customers via call, email and fax.
• Prepare ITO by working closely with Global team, ASEAN sales manager, Pricing Team to ensure quote win.
• Penetrate new market shares whenever opportunity arise.
• Addresses customer’s price inquiry, check stock, provide pricing and quotes follow-up on potential orders and price negotiation.
• Clarify policies and procedures such as condition of sales and pricing structure.
• Fill orders by transferring orders to fulfillment, communicating expected delivery date; explaining stock outs.
• Provide timely Open Order Report to customers via excel and through their portal.
• Review of customer demand and forecasts (SvD). Work closely with Parker planner & customers if stocking program is recommended to support business growth or needs.
• Liaise closely with Buyers on delivery and backlog summary.
• Address customer goods return due to quality, rejection, claims and communicate with Quality on rejects & resolution.
• Maintain and improve quality results by following standards recommending improved policies and procedures.
• Regular meet up with customers to review any new NPI/ projects, market situation, forecast demands, orders and deliveries (both physical and virtual meeting).
• Submission of AMAT SPS, SNF & LAM PR for alternative or requalification via customer portal if any.
• Compilation with accuracy of sales report with risk management.

Skills

Customer service

Sales support

Interpersonal communication

Teamwork

Education

Bachelor's or Diploma in Engineering or Business Administration

Tools

MS Office

Job description

Position Summary

Responsible for the resolution of process customer’s enquiry & providing quotation in meeting customer’s need & ensuring Service Level is met at all time, generate revenue by soliciting and obtaining orders, work as a team in ensuring efficient delivery of customer service and supply chain process, working through distribution channels and sales team, and processing of customer’s enquiry, RFQ, quotes follow-up, handles quality return, and ensuring timely logistical processing of product delivery.

Responsibilities

Job Responsibilities:

• Handle enquiries from customers via call, email and fax.
• Prepare ITO by working closely with Global team, ASEAN sales manager, Pricing Team to ensure quote win.
• Penetrate new market shares whenever opportunity arise.
• Addresses customer’s price inquiry, check stock, provide pricing and quotes follow-up on potential orders and price negotiation.
• Clarify policies and procedures such as condition of sales and pricing structure.
• Fill orders by transferring orders to fulfillment, communicating expected delivery date; explaining stock outs. Offer alternative by working closing with ASM (ASEAN Sales Manager), PSM (Product Sales manager), Global Account Manager & Division if any.
• Provide timely Open Order Report to customers via excel and through their portal.
• Review of customer demand and forecasts (SvD). Work closely with Parker planner & customers if stocking program is recommended to support business growth or needs.
• Liaise closely with Buyers on delivery and backlog summary.
• Address customer goods return due to quality, rejection, claims and communicate with Quality on rejects & resolution.
• Maintain and improve quality results by following standards recommending improved policies and procedures.
• Regular meet up with customers to review any new NPI/ projects, market situation, forecast demands, orders and deliveries (both physical and virtual meeting).
• Submit AMAT SPS, SNF & LAM PR for alternative or requalification via customer portal if any.
• Compilation with accuracy of sales report with risk management.

Qualifications

• Degree/Diploma in Engineering or Business Administration.
• At least 2 years of relevant sales and customer service experience.
• Prefer to have supply chain experience with working knowledge in industrial sales.
• Good interpersonal communication skills and computer knowledge.
• Demonstrated ability to perform the described role and responsibilities and obtain the desired results.
• Independent, organized & experience of operating in a matrix organization preferred.
• People oriented personality and be able to work in a team effectively.