Inside Sales Coordinator #Central #NJH

Recruit Express Pte Ltd; Singapore; On-site; SGD 43,000 - 51,000; Full time

Job summary

Recruit Express Pte Ltd in Singapore is hiring an Inside Sales Representative who focuses on advising customers on alternatives when stock is unavailable and follows up on quotations. The role emphasizes customer service, product knowledge, and accurate order processing.

Work hours are 8.30am-5.30pm at Ang Mo Kio Ind Park 2. Salary up to SGD 4,200 per month with 13th month bonus, and no VB. Immediate or short notice preferred.

Qualifications

• Willing to advise customers on alternatives when stock is unavailable.
• Follow up on quotations and orders.
• Ability to process orders, quotes, or returns accurately.

Responsibilities

• Generate new and repeat sales with product/technical information.
• Determine customer requirements and recommend products/solutions.
• Explain pricing, terms, and credit per company procedures.
• Process transactions (orders, quotes, returns) accurately.
• Provide availability information for in-stock items.
• Gather shipment dates from vendors.

Skills

Customer advisory

Quotation follow-up

Cross-selling awareness

Product knowledge

Tools

CRM systems

Job description

Duration: Perm – Prefers Immediate or short notice

Role: Inside Sales Rep (no sales involved. Just need to be willing to advise customers on alternative options if no stock, and also to follow up with customers on quotations)

Specific duties of the Inside Sales employee will include:

• Generate new and repeat sales by providing product and technical information in a timely manner.
• Determine customer requirements and expectations in order to recommend specific products and solutions.
• Recommend alternate products based on cost, availability, or specifications.
• Present price, credit, and terms in accordance with standard procedures of the company.
• Accurately process customer transactions such as orders, quotes, or returns.
• Provide accurate information regarding availability of in-stock items.
• Obtain accurate information from vendors relating to shipment dates and expected date of delivery.
• Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sale items.
• Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction.
• Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaint.
• Fill requests for catalogs, information or samples.
• Capture accurate and complete information in Customer Relationship Management system.
• Identify trends in customer satisfaction or dissatisfaction.
• Manage time effectively, meet personal goals and work effectively with other members of the distribution team.
• Communicate to the purchasing department unexpected increases or decreases in demand for products.
• Maintain proficiency in using personal computers, data entry terminal and other common office equipment and software.
• Follow company policies and procedures.
• Present a professional image at all times to customers and vendors.
• Perform other duties/ projects as assigned.

Company: (US MNC in Flow control valves, pressure gauges)

Location: Ang Mo Kio Ind Park 2 S569511

Hours: 8.30am-5.30pm

Salary: up to $4200 (over 13mths, NO VB)

Jessie Hoe Huey Miin
CEI R1103861
EA: 99C4599