Inside Sales Account Manager, Lead

StarHub; Singapore; On-site; SGD 120,000 - 190,000; Full time

Job summary

StarHub in Singapore seeks an experienced sales operations lead to own offshore sales targets across new business, renewals, cross-sell and upsell, coordinating with the BPO leadership team to translate targets into concrete plans.

You will manage vendor performance, drive pipeline reviews, forecast accuracy, and account coverage, ensuring quality, customer experience, and governance while working with stakeholders to grow in the Singapore market.

Qualifications

• Bachelor’s degree in Business, Marketing, or related field.
• 8+ years in sales with 3+ years in B2B inside sales or sales leadership.
• Experience with outsourced sales teams or BPO vendors.
• Fluency in English; strong reporting and presentation skills.
• Ability to influence vendor leaders and internal teams.

Responsibilities

• Deliver sales results across new business, renewals, cross-sell, and upsell with BPO leadership.
• Manage vendor performance against KPIs and enforce timely corrective action.
• Drive sales execution: assess pipeline health, forecast accuracy, and campaign outcomes.
• Establish operating cadence with regular reviews and clear actions.
• Oversee quality and customer experience; address issues and improve NPS with vendor.
• Handle escalations across the BPO and StarHub teams; drive root-cause fixes.
• Build vendor team capability with coaching priorities and tracking improvements.
• Maintain governance and compliance with policies and processes.
• Collaborate with Sales, Product, Marketing, Operations to execute campaigns and growth.

Skills

Strategic selling

Stakeholder management

Analytical thinking

Education

Bachelor’s degree in Business/Marketing or related field

Job description

Job Description

• Deliver sales results: Own offshore sales targets across new business, renewals, cross-sell, and upsell. Translate targets into clear plans and actions with the BPO leadership team.
• Manage vendor performance: Set expectations with BPO team managers, review results against contractual and operational KPIs, and hold the vendor accountable for timely corrective action.
• Drive sales execution: Review pipeline health, deal progression, forecast accuracy, campaign outcomes, and account coverage. Challenge stalled opportunities and remove barriers to conversion.
• Establish a strong operating cadence: Run regular sales and performance reviews with clear actions, owners, deadlines, and follow-through. Provide concise updates on results, risks, and recovery plans.
• Oversee quality and customer experience: Monitor call quality, responsiveness, service levels, order accuracy, and customer feedback. Work with the vendor to address recurring issues and improve NPS.
• Manage escalations: Coordinate the resolution of customer, sales, and operational issues across the BPO and StarHub teams. Ensure root causes are addressed.
• Build team capability through the vendor: Identify knowledge and execution gaps, agree on coaching and training priorities with BPO managers, and verify that improvements are reflected in performance.
• Maintain governance and compliance: Ensure the offshore operation follows company policies, customer handling standards, sales processes, and reporting requirements.
• Partner across the business: Work closely with Sales, Product, Marketing, Operations, and other stakeholders to execute campaigns, resolve process issues, and support growth in the Singapore enterprise market.

Qualifications

• Bachelor’s degree in Business, Marketing, or a related field with at least 8 years experience in sales and a t least 3 years of experience in B2B inside sales, sales operations, or sales leadership, with a proven record of delivering sales targets.
• Experience managing an outsourced sales team or BPO vendor across locations, including performance reviews, KPI governance, and improvement plans.
• Experience selling telecommunications, IT, or technology solutions to businesses in the Singapore market .
• Strong commercial judgment and ability to interpret sales data, challenge forecasts, and turn performance gaps into practical actions.
• Confident stakeholder management skills, including the ability to influence vendor leaders and internal teams without direct reporting authority.
• Excellent spoken and written English, with clear reporting and presentation skills.
• Proactive, organised, and comfortable managing competing sales, operational, and customer priorities.

Only shortlisted candidates will be notified.