Account Manager, Inside Sales

StarHub Ltd; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

StarHub Ltd in Singapore is seeking an Inside Sales Account Manager to grow a portfolio of Commercial and Large Enterprise clients, delivering an exceptional customer experience and consultative telecom solutions. You will lead relationship management, identify upsell opportunities, manage renewals, and collaborate with Operations, Finance and Legal to ensure on-time delivery and strong NPS.

This role requires at least 3 years in Inside Sales or B2B, with a Diploma or Bachelor's degree, and a

Qualifications

• Minimum Diploma qualification; Bachelor’s Degree is an advantage.
• At least 3 years of experience in Inside Sales, Telemarketing, or B2B Account Management.
• Prior exposure to Enterprise or Commercial B2B clients is strongly preferred.
• Experience in Telecommunications, IT, or Technology services will be an added advantage.
• Strong consultative selling skills with the ability to understand customer needs and propose suitable solutions.

Responsibilities

• Account & Relationship Management: Lead relationship management for assigned Commercial and Large Enterprise accounts to ensure high service standards, strong client retention, and high NPS.
• Revenue & Growth: Drive order book and revenue growth by identifying upsell/cross-sell opportunities, managing renewals, and achieving monthly, quarterly, and annual sales targets.
• Solution Consulting: Position end-to-end telecom and ICT solutions—including connectivity, mobility, and workspace collaboration—tailored to client enterprise needs.
• Cross-Functional Execution: Collaborate with Operations, Provisioning, Finance, Legal, and Service Line teams to ensure SLA compliance, timely service delivery, and swift escalation resolution.
• Sales Operations & Governance: Maintain accurate pipeline tracking, sales forecasts, and CRM records in full compliance with company SOPs and internal governance standards.

Skills

Consultative selling

Relationship management

Account management

CRM experience

Sales forecasting

Education

Diploma

Bachelor's degree (advantage)

Tools

CRM software

Job description

Job Purpose

The Inside Sales Account Manager is responsible for managing and growing a portfolio of Commercial and Large Enterprise clients by delivering an exceptional customer experience, driving revenue growth, and ensuring long-term account retention. This role serves as a trusted advisor to clients, providing consultative sales support across StarHub’s suite of enterprise telco.

Key Responsibilities

• Account & Relationship Management: Lead relationship management for assigned Commercial and Large Enterprise accounts to ensure high service standards, strong client retention, and high NPS.
• Revenue & Growth: Drive order book and revenue growth by identifying upsell/cross-sell opportunities, managing renewals, and achieving monthly, quarterly, and annual sales targets.
• Solution Consulting: Position end-to-end telecom and ICT solutions—including connectivity, mobility, and workspace collaboration—tailored to client enterprise needs.
• Cross-Functional Execution: Collaborate with Operations, Provisioning, Finance, Legal, and Service Line teams to ensure SLA compliance, timely service delivery, and swift escalation resolution.
• Sales Operations & Governance: Maintain accurate pipeline tracking, sales forecasts, and CRM records in full compliance with company SOPs and internal governance standards.

• MinimumDiplomaqualification; Bachelor’s Degree is an advantage.
• At least3 years of experiencein Inside Sales, Telemarketing, or B2B Account Management.
• Prior exposure toEnterprise or Commercial B2B clientsis strongly preferred.
• Experience inTelecommunications, IT, or Technology serviceswill be an added advantage.
• Strong consultative selling skills with the ability to understand customer needs and propose suitable solutions.