Strategic Inside Sales Lead (BPO & Growth)

StarHub; Singapore; In loco; SGD 120.000 - 190.000; Tempo pieno

Descrizione del lavoro

StarHub in Singapore seeks an experienced sales operations lead to own offshore sales targets across new business, renewals, cross-sell and upsell, coordinating with the BPO leadership team to translate targets into concrete plans.

You will manage vendor performance, drive pipeline reviews, forecast accuracy, and account coverage, ensuring quality, customer experience, and governance while working with stakeholders to grow in the Singapore market.

Competenze

• Bachelor’s degree in Business, Marketing, or related field.
• 8+ years in sales with 3+ years in B2B inside sales or sales leadership.
• Experience with outsourced sales teams or BPO vendors.
• Fluency in English; strong reporting and presentation skills.
• Ability to influence vendor leaders and internal teams.

Mansioni

• Deliver sales results across new business, renewals, cross-sell, and upsell with BPO leadership.
• Manage vendor performance against KPIs and enforce timely corrective action.
• Drive sales execution: assess pipeline health, forecast accuracy, and campaign outcomes.
• Establish operating cadence with regular reviews and clear actions.
• Oversee quality and customer experience; address issues and improve NPS with vendor.
• Handle escalations across the BPO and StarHub teams; drive root-cause fixes.
• Build vendor team capability with coaching priorities and tracking improvements.
• Maintain governance and compliance with policies and processes.
• Collaborate with Sales, Product, Marketing, Operations to execute campaigns and growth.

Conoscenze

Strategic selling

Stakeholder management

Analytical thinking

Formazione

Bachelor’s degree in Business/Marketing or related field

Descrizione del lavoro

StarHub in Singapore seeks an experienced sales operations lead to own offshore sales targets across new business, renewals, cross-sell and upsell, coordinating with the BPO leadership team to translate targets into concrete plans.

You will manage vendor performance, drive pipeline reviews, forecast accuracy, and account coverage, ensuring quality, customer experience, and governance while working with stakeholders to grow in the Singapore market.