Inpatient Operations Leader: Patient Experience & Team Growth

GMP Technologies; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

GMP Technologies Singapore seeks an Assistant Manager (Inpatient Ops) to oversee service point operations and front counter services, collaborating with Nurse Manager and other stakeholders to resolve system and process issues while ensuring a patient-friendly and safe environment.

The role requires managing non-nursing staff, enhancing patient experience across the continuum of care, and contributing to budgeting and business plans with clinical heads.

Qualifications

• Degree in any discipline with minimum 3 years work experience in Healthcare industry
• Healthcare operational experience will be advantageous although not necessary
• At least 2 years of experience in managing frontline staff
• Analytical, quantitative with strong communication skills (written and verbal)
• Proficient in Microsoft Word/Excel/Powerpoint.

Responsibilities

• Manage service point operations assigned
• Responsible for daily operations of these service points, including front counter services, administrative / operational matters and partnering Nurse Manager and other stakeholders to solve system and process problems
• Work with other department managers to ensure a positive experience for patients along the continuum of care
• Ensuring facilities are patient friendly and safe
• Partner the department managers (Ops & Admin) in achieving customer satisfaction targets
• Responsible for devising innovative services to continually improve service levels and delight customers
• Responsible for achieving volume and financial targets for clinical targets assigned. Develop and carry out business plans in conjunction with clinical chiefs to ensure that goals are reached
• Manage business through annual financial budgeting and regular reviews with clinical heads, and development of new business
• Manage a group of non-nursing staff providing services in service points.
• Conduct appraisals for non-nursing staff
• Ensure that non-nursing staff receive appropriate induction, orientation and training so that they possess appropriate skills and knowledge to carry out their jobs.
• Responsible for staff recruitment and retention to achieve stable, skilled and motivated workforce and achieve the desired customer and business outcomes.
• Responsible for two-way communication between staff and management and ensure timely dissemination of information, escalation of issues and recommending solutions to problems
• Participate in committees and other tasks as assigned
• Job rotations to other operational areas after 3 years

Skills

Staff management

Healthcare operations

Analytical

Strong communication

Education

Degree in any discipline

Tools

MS Office

Excel

PowerPoint

Job description

GMP Technologies Singapore seeks an Assistant Manager (Inpatient Ops) to oversee service point operations and front counter services, collaborating with Nurse Manager and other stakeholders to resolve system and process issues while ensuring a patient-friendly and safe environment.

The role requires managing non-nursing staff, enhancing patient experience across the continuum of care, and contributing to budgeting and business plans with clinical heads.