Inpatient Operations Lead for Patient Experience & Projects

Recruit Express Pte Ltd; Singapore; On-site; SGD 4,000 - 6,800; Full time

Job summary

Recruit Express Pte Ltd is seeking a capable operations professional to manage daily inpatient ward activities in Singapore. You will work with the Ward Nurse Manager and other stakeholders to solve system and process issues, ensuring smooth reception, administration, and care delivery.

The role emphasizes process review, resource optimization, and project involvement across infection control, facility improvements, and annual planning.

Qualifications

• Minimum degree in healthcare or related field.
• Project management skills are an added advantage.
• Experience in patient care operations is a plus.

Responsibilities

• Oversee daily inpatient ward operations and coordinate with Ward Nurse Manager.
• Review processes to improve patient experience and resource use.
• Monitor patient satisfaction and suggest improvements.
• Collaborate with Nursing and support services on ward projects.
• Assist in annual planning, budgets, and training planning.
• Participate in quality improvement and IT projects to improve care.
• Address customer complaints and ensure service recovery.
• Review and update ward policies and procedures.

Skills

Project management

Stakeholder collaboration

Process improvement

Education

Bachelor's degree in healthcare or related field

Job description

Recruit Express Pte Ltd is seeking a capable operations professional to manage daily inpatient ward activities in Singapore. You will work with the Ward Nurse Manager and other stakeholders to solve system and process issues, ensuring smooth reception, administration, and care delivery.

The role emphasizes process review, resource optimization, and project involvement across infection control, facility improvements, and annual planning.