Information Technology Support Engineer

ALLIED SEARCH PTE.LTD.; Singapore; On-site; SGD 42,000 - 70,000; Full time

Job summary

ALLIED SEARCH PTE.LTD. is seeking an Information Technology Support Engineer in Singapore to handle incident resolution, user onboarding, and IT asset management. The role covers Windows and macOS environments, Microsoft 365 and Entra ID administration, and helping maintain IT security practices.

The ideal candidate will have a IT-related diploma or degree and strong customer service and incident-management skills to ensure SLAs are met and issues are resolved efficiently.

Qualifications

• Diploma or degree in Information Technology or related field.

Responsibilities

• Provide first-line IT support via email, chat, phone, or in person.
• Diagnose and resolve Windows and macOS hardware, software, and network issues.
• Administer Microsoft 365 and Entra ID accounts and MFA.
• Manage IT assets inventory and lifecycle.
• Coordinate onboarding and offboarding processes.
• Maintain internal knowledge base and enable self-service.

Skills

Windows support

macOS support

Incident management

Customer support

Education

Diploma or degree in Information Technology

Tools

Microsoft 365

Azure AD / Entra ID

Salesforce

Asset management tools

Job description

As a Information Technology Support Engineer you will be responsible for the following duties:

• Serve as the primary Singapore-based IT support contact, handling, prioritizing, resolving, and closing incidents and service requests within agreed service level agreements (SLAs) via email, chat, phone, or face-to-face support.
• Diagnose and resolve hardware, software, network connectivity, and printing issues across both Windows and macOS environments.
• Coordinate user onboarding and offboarding by provisioning accounts, configuring laptops, and managing access to Salesforce, email, and other business applications.
• Oversee the inventory, maintenance, and lifecycle management of IT assets, including laptops, monitors, peripherals, and mobile devices.
• Create and maintain internal knowledge base-documentation for common issues and solutions, promoting self-service and improving support efficiency.
• Manage user accounts within Microsoft 365 and Microsoft Entra ID (formerly Azure AD), including password resets, multi-factor authentication (MFA) enrolment, and security group administration.
• Perform Salesforce user administration by creating and managing user accounts, updating data fields, assigning profiles and permission sets, resetting user access, and providing first-line application support while escalating advanced configuration or development requests to the Sales force team.
• Provide support and maintenance for meeting room technology, audiovisual equipment, and office network infrastructure to ensure reliable day-to-day operations.
• Monitor and respond to routine infrastructure alerts generated by Azure and endpoint management platforms, resolving standard issues independently and escalating only complex or high-risk incidents.
• Manage endpoint patching and software deployment processes, ensuring devices remain up to date and compliant with security baselines established in collaboration with the Cybersecurity Engineer.
• Maintain accurate and up-to-date records of IT assets, software licences, warranty details, and inventory to support operational and audit requirements.
• Prepare, manage, and maintain IT audit evidence, user access reviews, and supporting documentation to ensure compliance with internal policies and regulatory standards.
• Promote and enforce IT security best practices by supporting data protection, access management, periodic access reviews, and the timely escalation of security incidents.
• Liaise with external vendors to coordinate hardware repairs, warranty services, equipment procurement, and other IT-related support activities.

Requirements:

• Diploma or degree in Information Technology, Computer Science, or a related field.