Technology Executive

Eazy Pte. Ltd.; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

Eazy Pte. Ltd. is seeking an IT Support professional based in Singapore to own frontline IT support across Windows and Mac environments, manage onboarding/offboarding, and maintain assets. You will administer Microsoft 365/Azure AD, assist Salesforce users, and support meeting room tech and network equipment.

The role requires 2–4 years of IT support experience, strong English communication, and the ability to independently manage multiple tickets while upholding security policies and processes.

Qualifications

• Diploma or degree in IT or related field.
• 2–4 years IT support experience with independent case ownership.
• Solid working knowledge of Windows 10/11 and Microsoft 365.
• Good English communication for non-technical users.
• Organised, reliable and able to manage multiple tickets.
• Ability to work independently as Singapore-based contact.

Responsibilities

• Own IT support as the primary Singapore-based contact, triage, resolve, and close issues within SLAs.
• Troubleshoot hardware, software, networking, and printing for Windows and Mac.
• Manage onboarding/offboarding: account creation, laptop provisioning, access setup.
• Maintain IT assets: laptops, monitors, peripherals, mobile devices.
• Document issues and resolutions in a knowledge base for self-service.
• Administer user accounts in Microsoft 365/Azure AD, including password resets and MFA.
• Salesforce user administration and first-line troubleshooting.
• Support meeting room tech and office network equipment.
• Triage infrastructure alerts from Azure; escalate complex issues.
• Own endpoint patching and software deployment with Cybersecurity Engineer oversight.
• Maintain IT inventory, licenses, and warranty records.
• Prepare IT audit evidence and access-review docs.
• Uphold IT security policies in day-to-day support.
• Coordinate with external vendors for repairs and procurement.

Skills

IT support experience

Windows 10/11

Microsoft 365

English communication

Ticketing & prioritisation

Education

Diploma or degree in IT/CS

Tools

Microsoft 365

Azure AD / Entra ID

Intune

Salesforce

Windows/mac troubleshooting

Job description

Key Responsibilities

End-User Support

• Own IT support as the primary Singapore-based contact — receive, triage, resolve, and close issues and service requests within agreed service levels, via email, chat, phone, or in person

• Troubleshoot and resolve hardware, software, networking, and printing issues for Windows and Mac environments

• Manage user onboarding and offboarding: account creation, laptop provisioning, access setup across Salesforce, email, and other business applications

• Maintain and track IT assets including laptops, monitors, peripherals, and mobile devices

• Document common issues and resolutions in an internal knowledge base to enable self-service where possible

Systems & Infrastructure Support

• Administer user accounts in Microsoft 365 / Azure AD (Entra ID), including password resets, MFA enrollment, and group memberships

• Perform Salesforce user administration (creating users, updating data fields, assigning profiles and permission sets, resetting access) and first-line application troubleshooting, escalating configuration or development work to the Salesforce team

• Support meeting room technology and office network equipment

• Triage and action routine infrastructure alerts from Azure or endpoint management tools; elevate only genuinely complex or high-risk issues

• Own the endpoint patch and software-deployment cycle, aligning to the security baselines set with the Cybersecurity Engineer

Operational & Compliance Support

• Maintain accurate records of IT inventory, licenses, and warranty information

• Prepare and own IT audit evidence and access-review documentation

• Uphold and support IT security policies in day-to-day support, including data handling, access control, access reviews, and incident escalation

• Coordinate with external vendors for hardware repairs, warranty claims, and procurement

Requirements

Essential

• Diploma or degree in Information Technology, Computer Science, or a related field

• 2–4 years of IT support experience with a track record of owning and resolving cases independently

• Solid working knowledge of Windows 10/11, Microsoft 365 (Outlook, Teams, OneDrive, SharePoint), and basic networking concepts

• Good communication skills in English — you will support non-technical business users daily

• Organised and reliable; able to manage multiple open tickets and prioritise effectively

• Able to work independently and own outcomes as the primary Singapore-based support person, exercising sound judgement on prioritisation, risk, and escalation

Preferred

• Exposure to Azure AD / Entra ID, Intune, or other MDM/endpoint management tools

• Relevant certifications such as CompTIA A+, ITIL Foundation, or Microsoft 365 Fundamentals (MS-900)

• Working familiarity with Salesforce user administration (end-user support and basic admin)

• Experience supporting users in an insurance, financial services, or similarly regulated environment

• Interest in growing into Salesforce administration, cloud operations, or cybersecurity over time