Industrial Products Customer Success Coordinator

Search Personnel Pte Ltd

Singapore

On-site

SGD 46,000 - 55,000

Full time

14 days+

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Job summary

Search Personnel Pte Ltd is seeking a Customer Service Coordinator to manage inquiries, review specs, and coordinate order processing for industrial products. This on-site role at Upper Paya Lebar offers a permanent position with regular hours and a salary up to SGD 4,500 plus AWS.

The ideal candidate holds a Mechanical Engineering diploma and has experience in inside sales, sales coordination, or technical support, with the ability to read engineering drawings and understand product

Qualifications

Diploma in Mechanical Engineering or related engineering discipline.
Experience in Inside Sales, Sales Coordination, Customer Service, Technical Support, or Industrial Product Sales preferred.
Ability to understand technical specifications, engineering drawings, and industrial products.

Responsibilities

Serve as the primary point of contact for customer enquiries via phone and email.
Review customer specifications and evaluate suitable products and engineering solutions.
Prepare quotations, RFQs, technical proposals, and coordinate order processing activities.
Liaise with customers, sales, operations, and internal departments to ensure smooth order fulfilment.
Provide basic technical product support and clarification to customers.
Handle customer feedback, service issues, and maintain accurate customer records.
Support invoicing, documentation, and administrative duties as required.
Assist with other ad-hoc duties assigned by management.