Customer Service Coordinator (Mechanical /Industrial Products/Order Processing)

Search Personnel Pte Ltd; Singapore; On-site; SGD 3,200 - 4,200; Full time

Job summary

Search Personnel Pte Ltd is seeking a Customer Service Coordinator to manage inquiries and coordinate order processing for mechanical/industrial products in Singapore. You will review technical specifications, prepare quotations, and liaise with sales and operations to ensure timely order fulfilment.

The role requires a Diploma in Mechanical Engineering or related field, with experience in inside sales, customer service, or technical support.

Qualifications

• Diploma in Mechanical Engineering or related engineering discipline.
• Experience in Inside Sales, Sales Coordination, Customer Service, Technical Support, or Industrial Product Sales preferred.
• Able to understand technical specifications, engineering drawings, and industrial products.

Responsibilities

• Serve as the primary point of contact for customer enquiries via phone and email.
• Review customer specifications and evaluate suitable products and engineering solutions.
• Prepare quotations, RFQs, technical proposals, and coordinate order processing activities.
• Liaise closely with customers, sales, operations, and internal departments to ensure smooth order fulfilment.
• Provide basic technical product support and clarification to customers.
• Handle customer feedback, service issues, and maintain accurate customer records.
• Support invoicing, documentation, and administrative duties as required.
• Assist with other ad-hoc duties assigned by management.

Skills

Customer service

Inside Sales

Technical support

Education

Diploma in Mechanical Engineering

Job description

• Position: Customer Service Coordinator (Mechanical / Industrial Products/ Order Processing)

• Location: Upper Paya Lebar (Nearest MRT: Tai Seng MRT - 13-minute walk)

• Working hours: 5 days work week (Monday - Friday), 8.30am to 5.30pm

• Salary (commensurate with experience): Basic up to $4,200 + AWS

• Duration: Permanent

• Industry: Industrial Products / Mechanical Engineering / Hazardous Area Equipment Manufacturing

Main Responsibilities:

• Serve as the primary point of contact for customer enquiries via phone and email.

• Review customer specifications and evaluate suitable products and engineering solutions.

• Prepare quotations, RFQs, technical proposals, and coordinate order processing activities.

• Liaise closely with customers, sales, operations, and internal departments to ensure smooth order fulfilment.

• Provide basic technical product support and clarification to customers.

• Handle customer feedback, service issues, and maintain accurate customer records.

• Support invoicing, documentation, and administrative duties as required.

• Assist with other ad-hoc duties assigned by management.

Requirements:

• Diploma in Mechanical Engineering or related engineering discipline.

• Experience in Inside Sales, Sales Coordination, Customer Service, Technical Support, or Industrial Product Sales preferred.

• Able to understand technical specifications, engineering drawings, and industrial products.