Customer Service Coordinator (SAP/ Industrial Products/Order Processing)

Search Personnel Pte Ltd; Singapore; On-site; SGD 46,000 - 55,000; Full time

Job summary

Search Personnel Pte Ltd is seeking a Customer Service Coordinator to manage inquiries, review specs, and coordinate order processing for industrial products. This on-site role at Upper Paya Lebar offers a permanent position with regular hours and a salary up to SGD 4,500 plus AWS.

The ideal candidate holds a Mechanical Engineering diploma and has experience in inside sales, sales coordination, or technical support, with the ability to read engineering drawings and understand product

Qualifications

• Diploma in Mechanical Engineering or related engineering discipline.
• Experience in Inside Sales, Sales Coordination, Customer Service, Technical Support, or Industrial Product Sales preferred.
• Ability to understand technical specifications, engineering drawings, and industrial products.

Responsibilities

• Serve as the primary point of contact for customer enquiries via phone and email.
• Review customer specifications and evaluate suitable products and engineering solutions.
• Prepare quotations, RFQs, technical proposals, and coordinate order processing activities.
• Liaise with customers, sales, operations, and internal departments to ensure smooth order fulfilment.
• Provide basic technical product support and clarification to customers.
• Handle customer feedback, service issues, and maintain accurate customer records.
• Support invoicing, documentation, and administrative duties as required.
• Assist with other ad-hoc duties assigned by management.

Skills

Customer service

Inside sales

Sales coordination

Technical support

Education

Diploma in Mechanical Engineering

Tools

SAP

Job description

• Position: Customer Service Coordinator (SAP/ Industrial Products/Order Processing)
• Location: Upper Paya Lebar (Nearest MRT: Tai Seng MRT - 13-minute walk)
• Working hours: 5 days work week (Monday - Friday), 8.30am to 5.30pm
• Salary (commensurate with experience): Basic up to $4,500 + AWS
• Duration: Permanent
• Industry: Industrial Products / Mechanical Engineering / Hazardous Area Equipment Manufacturing

Main Responsibilities:

• Serve as the primary point of contact for customer enquiries via phone and email.
• Review customer specifications and evaluate suitable products and engineering solutions.
• Prepare quotations, RFQs, technical proposals, and coordinate order processing activities.
• Liaise closely with customers, sales, operations, and internal departments to ensure smooth order fulfilment.
• Provide basic technical product support and clarification to customers.
• Handle customer feedback, service issues, and maintain accurate customer records.
• Support invoicing, documentation, and administrative duties as required.
• Assist with other ad-hoc duties assigned by management.

Requirements:

• Diploma in Mechanical Engineering or related engineering discipline.
• Experience in Inside Sales, Sales Coordination, Customer Service, Technical Support, or Industrial Product Sales preferred.
• Able to understand technical specifications, engineering drawings, and industrial products.