Indoor Sales Support / Inside Sales Coordinator (Offshore Oil & Gas)

OMEGA 365 SINGAPORE PTE. LTD.; Singapore; On-site; SGD 40,000 - 70,000; Full time

Benefits offered by this job

Transport from Clementi MRT

Job summary

OMEGA 365 SINGAPORE PTE. LTD. is seeking a detail-oriented Inside Sales Support professional to handle inquiries, quotes, and order processing for offshore products such as rigging and consumables.

You will coordinate with engineering, production, logistics, and procurement to ensure accurate technical specifications and timely delivery. You will maintain customer records in the ERP system, support the sales team, and assist the accounts department with payment follow-ups.

Qualifications

• Education: Minimum Diploma or equivalent.
• Experience: 1–3 years in inside sales, sales support, or customer service.
• Familiarity with offshore equipment (Rigging & Consumables) is an advantage.
• Proficiency in Microsoft Office (especially Excel) and CRM tools.
• Good knowledge of logistics, shipping, and INCO terms.
• Excellent communication skills for stakeholder engagement.

Responsibilities

• Receive, review, and qualify incoming customer enquiries/technical queries for offshore products (e.g., rigging and consumables). Prepare accurate and timely technical/commercial quotations.
• Manage end-to-end sales orders from PO receipt to invoice generation and final delivery.
• Collaborate with engineering, production, warehouse, service, and procurement to ensure technical specs, drawings, and certificates are met.
• Coordinate with forwarders for import/export shipping documentation.
• Maintain healthy relationships with existing customers and support the sales team.
• Update and maintain accurate records of customer information and sales activity in ERP systems & E-Filing.
• Assist Accounts with payment follow-up.
• Any other ad hoc assignments.

Skills

Inside sales

Sales support

Customer service

CRM tools

Excel

Logistics

Communication skills

Education

Diploma or equivalent

Tools

CRM tools

Job description

Key Responsibilities & Duties Include:

• Sales Inquiry & Quotation Management: Receive, review, and qualify incoming customer enquiries/technical queries for offshore products (e.g., rigging and consumables). Prepare accurate and timely technical/commercial quotations.
• Order Processing: Manage end-to-end sales orders from Purchase
• Order (PO) receipt to invoice generation and final delivery.
• Technical Support & Coordination: Whenever required, collaborate with internal teams (engineering, production, warehouse, service team and procurement) to ensure technical specifications, drawings, and certificates are met.
• Logistics & Documentation: Coordinate with forwarders for import/export shipping documentation.
• Client Relationship Management: Maintain healthy relationships with existing customers and support the sales team.
• Database Maintenance: Update and maintain accurate records of customer information and sales activity (e.g., In-House ERP systems & E-Filing).
• Assist Accounts Department to follow up on payment (if any)
• Any other ad hoc assignments

Qualification & Requirements

• Education: Minimum Diploma or equivalent
• Experience: 1–3 years of experience in inside sales, sales support, or customer service.
• Technical Knowledge: Familiarity with offshore equipment (e.g., Rigging & Consumables) is a significant advantage.- Skills:
• Proficiency in Microsoft Office (especially Excel) and CRM tools.
• Good knowledge of logistics, shipping, and INCO terms.
• Excellent communication skills for stakeholder engagement.
• Attributes: Meticulous, detail-oriented, with the ability to work under pressure and meet tight deadlines A team player with committed attitude, excellent communication and interpersonal skills
• Ability to work in a fast-paced and dynamic environment.
• day work week
• Transport provided from Clementi MRT station