Sales Coordinator

Franklin Offshore International Pte. Ltd.; Singapore; On-site; SGD 42,000 - 60,000; Part time

Job summary

Franklin Offshore International Pte. Ltd. is seeking an inside sales professional to handle inquiries, prepare quotations, and manage orders for offshore products such as rigging and consumables.

The role requires a diploma or equivalent with 1–3 years in sales support or customer service, strong Excel and CRM skills, and good knowledge of logistics and INCO terms. You will coordinate with internal teams and maintain customer relationships in a fast-paced setting.

Qualifications

• Diploma or equivalent required.
• 1–3 years in inside sales, sales support, or customer service.
• Familiarity with offshore equipment is a plus.
• Proficient in MS Office and CRM tools.
• Strong logistics, shipping, and INCO terms knowledge.
• Excellent communication and stakeholder engagement.
• Meticulous, detail-oriented, able to work under pressure.
• Team player with good interpersonal skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Handle sales inquiries and prepare accurate quotations for offshore products.
• Process end-to-end sales orders from PO receipt to invoicing and delivery.
• Coordinate with engineering, production, warehouse, service, and procurement for specs.
• Coordinate import/export shipping documentation with forwarders.
• Maintain relationships with existing customers and support the sales team.
• Update records in ERP and E-Filing systems.
• Assist Accounts in payment follow-up when needed.
• Perform any ad hoc assignments.

Skills

Inside sales experience

CRM tools

Microsoft Excel

Stakeholder engagement

Communication skills

Education

Diploma or equivalent

Tools

ERP systems

Job description

Qualification & Requirements:

• Education: Minimum Diploma or equivalent
• Experience: 1–3 years of experience in inside sales, sales support, or customer service.
• Technical Knowledge: Familiarity with offshore equipment (e.g., Rigging & Consumables) is a significant advantage.
• Skills: (i) Proficiency in Microsoft Office (especially Excel) and CRM tools. (ii) Good knowledge of logistics, shipping, and INCO terms. (iii) Excellent communication skills for stakeholder engagement.
• Attributes: Meticulous, detail-oriented, with the ability to work under pressure and meet tight deadlines
• A team player with committed attitude, excellent communication and interpersonal skills
• Ability to work in a fast-paced and dynamic environment.

Key Responsibilities & Duties Include:

• Sales Inquiry & Quotation Management: Receive, review, and qualify incoming customer enquiries/technical queries for offshore products (e.g., rigging and consumables). Prepare accurate and timely technical/commercial quotations.
• Order Processing: Manage end-to-end sales orders from Purchase
• Order (PO) receipt to invoice generation and final delivery.
• Technical Support & Coordination: Whenever required, collaborate with internal teams (engineering, production, warehouse, service team and procurement) to ensure technical specifications, drawings, and certificates are met.
• Logistics & Documentation: Coordinate with forwarders for import/export shipping documentation.
• Client Relationship Management: Maintain healthy relationships with existing customers and support the sales team.
• Database Maintenance: Update and maintain accurate records of customer information and sales activity (e.g., In-House ERP systems & E-Filing).
• Assist Accounts Department to follow up on payment (if any)
• Any other ad hoc assignments