Indoor Playground Operations Leader & Programs Designer

HomeTeamNS; Singapore; On-site; SGD 36,000 - 54,000; Full time

Job summary

HomeTeamNS seeks an Operations Lead for T-Play at Bukit Batok and Khatib to oversee daily operations, safety standards, and engaging child-centred activities. The role includes programming development, programming delivery, and supervising crew to ensure high quality experiences for children and families.

You will coordinate with sales and marketing to boost participation, manage reports on revenues and attendance, and ensure SOP compliance.

Qualifications

• Tertiary qualification in a related discipline (Early Childhood education, Sports & Leisure, Tourism etc) or experience in a children’s play facility with track records in a customer centric environment.
• Ability to work at heights.
• Excellent communications skills – both written and spoken
• Proficient in Microsoft Office
• Able to work on shifts, weekends, and public holidays.
• Valid CPR + AED Certification will be advantageous.

Responsibilities

• Manage day to day operation of T-Play indoor playgrounds in a safe and effective manner including but not limited to conducting activities in a safe manner, delivery of fun and engaging activities, membership management, counter services and overall housekeeping.
• Conceptualize and design impactful and fun programmes and courses and deliver the agreed objectives, programmes and deliverables within budget set.
• On-site programmes such as crafts, dance etc
• Online programmes on social media platform – Facebook Live, Videos, Graphic posts, Zoom etc
• Manage and follow-up on facility performance including but not limited to prepare monthly & quarterly report by keeping a timely record of data such as revenues, patronage, expenses and programme details.
• Ensure compliance of Standard Operating Procedures (SOP) within T-Play including but not limited to customer service excellence, regular staff trainings on overall operations, policies and situational incident drills (SIDs) addressing risks and safety compliances
• Assist with timely daily, weekly, monthly, quarterly and annual inspections and both corrective and preventative maintenance on activity and safety equipment, fixtures and fittings.
• Assist to Perform first-line management of any crisis situation in the field, manage hazards, monitor safety conditions and conformance with safety procedures.
• Collaborate effectively with sales and marketing to develop, coordinate and track business development strategies in driving growth, building brand awareness, and improving competitive edginess. Provide marketing with post-event materials, photos and/or videos for publication.
• Be involved and assist in Organization events and ad hoc committees when required.

Skills

Communication skills

Public speaking

Multi-tasking

Team player

Problem-solving

Attention to detail

Education

Related discipline degree or equivalent experience

Tools

Microsoft Office

Job description

HomeTeamNS seeks an Operations Lead for T-Play at Bukit Batok and Khatib to oversee daily operations, safety standards, and engaging child-centred activities. The role includes programming development, programming delivery, and supervising crew to ensure high quality experiences for children and families.

You will coordinate with sales and marketing to boost participation, manage reports on revenues and attendance, and ensure SOP compliance.