Executive, T-Play

HomeTeamNS; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

HomeTeamNS is seeking a hands-on Operations Executive/Senior Executive to oversee our children’s indoor playgrounds at Bukit Batok and Khatib. You will manage day-to-day operations, lead playground leaders, drive sales performance, and ensure a safe, engaging experience for every guest.

Responsibilities include staff training, scheduling, incident drills, SOP compliance, inventory and procurement, programme delivery, and collaboration with sales and events teams to grow visitor numbers and

Qualifications

• Diploma in Business Management, Hospitality, Sports Management, Recreation, Event Management or related disciplines preferred.
• Strong customer service orientation with a friendly, approachable and professional manner.
• Good interpersonal and communication skills with the ability to engage children, parents, customers and stakeholders.

Responsibilities

• Oversee day-to-day operations of T-Play indoor playgrounds in a safe, efficient and customer-focused manner.
• Lead a team of Playground Officers & Leaders; manage hiring, training, scheduling and performance.
• Conduct staff training on operational procedures, safety protocols and incident drills; ensure SOP compliance.
• Manage administrative functions including SOP updates, inquiries and procurement; maintain inventory and records.
• Coordinate programmes, events and promotions; support budget tracking and financial reporting.

Skills

Customer service

Communication

Team leadership

Problem solving

Education

Diploma in Business Management

Tools

Microsoft Office

Job description

JOB OVERVIEW

We are seeking a highly motivated, hands-on and operationally driven individual to join our team as an Operations Executive / Senior Executive for our children’s indoor playgrounds located at Bukit Batok and/or Khatib.

The successful candidate will oversee overall business operations, programme execution and sales performance of the playground, while ensuring a safe, engaging and high-quality experience for all guests and participants. This role includes managing day-to-day operational needs, leading a team of playground leaders and ensuring operational readiness at all times.

JOB SCOPES :

• Operations & Team Management

  Supervise and manage the day-to-day operations of T-Play indoor playgrounds in a safe, efficient and customer-focused manner

  Ensure the delivery of fun, engaging and safe activities for children and families

  Oversee membership management, counter services and overall housekeeping standards

  Manage and lead a team of T-Play Playground Officers & Leaders

  Support management in hiring, training, scheduling and performance management of staff

  Conduct regular staff training on operational procedures, customer service excellence, safety protocols, and situational incident drills (SIDs)

  Assist in first-line management of crisis situations, hazard management, and monitoring of safety compliance

  Ensure compliance with Standard Operating Procedures (SOPs) and operational safety standards

  Monitor external operators and vendors to ensure adherence to contractual agreements

  Coordinate and manage stakeholder and partner engagement activities to ensure timelines and operational requirements are met

  Administrative & Operational Support

  Monitor and report on facility performance, including the preparation of monthly and quarterly operational reports.

  Manage administrative functions including SOP updates, handling Zendesk enquiries, procurement requests, quotation sourcing and invoice processing.

  Maintain accurate inventory records of tactical equipment, consumables, safety gear and operational assets.

  Ensure timely and accurate maintenance of operational data, including revenue, patronage, expenses and programme-related records.

  Support operational documentation, manpower scheduling, reporting and compliance with organisational policies and relevant regulatory requirements.

  Coordinate and support organisational events, promotional activities, and participation in ad-hoc projects or committees as assigned.

  Assist in tracking operational budgets, expenditure and procurement processes to support efficient facility operations.

  Ensure proper filing and record management of operational, maintenance and safety-related documentation.

  Programme & Event Management

  Oversee and supervise the full lifecycle of programmes and events, including pre-event planning, on-site execution and post-event evaluation and follow-up.

  Handle customer enquiries, prepare proposals and quotations and coordinate programme arrangements in a professional and timely manner.

  Manage programme budgets, procurement of resources, logistics coordination, manpower deployment, and event setup requirements to ensure smooth operational delivery.

  Oversee and maintain administrative documentation, including risk assessments, After-Action Reviews (AARs), incident reports, attendance records and invoicing processes.

  Ensure all programmes, activities and events are conducted safely, efficiently and in accordance with operational standards, safety requirements and customer expectations.

  Coordinate with internal departments, vendors and external stakeholders to support successful programme and event execution.

  Monitor programme effectiveness and participant feedback to support continuous improvement and service excellence.

  Sales, Marketing & Business Development

  Collaborate closely with Sales and Marketing teams to support business development initiatives, enhance customer engagement, and drive visitor growth.

  Support the planning, coordination, and execution of promotional activities, campaigns and events to strengthen brand visibility and market presence.

  Contribute marketing content and post-event materials, including photos, videos, programme highlights and event summaries for publicity and promotional purposes.

  Coordinate with internal stakeholders and external partners to support outreach initiatives, partnerships, and customer engagement activities.

  Assist in developing and implementing event-related marketing strategies to improve participation and customer experience.

  Participate in organisational events and contribute to ad-hoc projects, committees and cross-functional initiatives as assigned.

  Reporting & Financial Management

  Prepare monthly and quarterly operational reports analysing revenue, patronage, programme participation, operational expenses and key performance indicators.

  Monitor operational budgets and internal cost control measures and implement corrective actions where necessary to ensure financial efficiency and achievement of budgetary targets.

  Develop demand-driven operational analysis, forecasting and reporting to support management decision-making, resource planning and business growth strategies.

  Maintain accurate financial and operational records to support reporting accuracy, audits and organisational compliance requirements.

  Track programme and event performance metrics to evaluate operational effectiveness and identify opportunities for improvement.

  Support management in budget planning, expenditure tracking, procurement analysis and financial forecasting activities.

JOB REQUIREMENTS :

Diploma in Business Management, Hospitality, Sports Management, Recreation, Event Management or related disciplines preferred.

Relevant experience in customer service, recreation, hospitality, events, attractions or operations will be an advantage.

Experience working in a children's playground, family entertainment centre, recreational facility or similar environment is advantageous.

Strong customer service orientation with a friendly, approachable and professional manner.

Good interpersonal and communication skills with the ability to engage children, parents, customers and stakeholders.

Basic understanding of workplace and recreational safety practices.

Good organisational and administrative skills with attention to detail.

Competent in Microsoft Office applications, particularly Word, Excel, Outlook and PowerPoint.

Good problem-solving skills and ability to remain calm when handling operational or customer-related situations.

Able to work independently as well as effectively within a team.

Responsible, proactive and willing to take ownership of assigned tasks.

Comfortable working in a fast-paced, hands‑on operational environment.

Willingness to work shifts, weekends and public holidays as required.

First Aid, CPR and/or AED certification is an advantage.

Safety-conscious and able to respond appropriately during emergencies.