PlayPen Operations Lead: Safe, Fun Adventure Experiences

HomeTeamNS; Singapore; On-site; SGD 24,000 - 36,000; Full time

Job summary

HomeTeamNS is seeking staff for its play and recreation venues in Singapore. You will ensure a safe, enjoyable experience, provide orientation to equipment, and assist in daily operations while maintaining high service standards.

You’ll handle front-of-house duties, registrations, payments and member inquiries, and will keep SOPs updated, with a focus on safety and customer care. Weekend and shift work are required.

Qualifications

• Minimum 1 year of relevant experience preferred in Indoor Adventure Programs and teambuilding programs.
• Ability to work with various age categories.
• Shifts include Morning and Afternoon shifts.
• Ability to work on weekends and public holidays.

Responsibilities

• Manage day-to-day operations of facilities, safety briefings and activity marshalling.
• Provide front-of-house services: inquiries, memberships, registration and payments.
• Handle admin duties, SOPs, Zendesk queries, procurement, quotations and invoices.
• Handle Lost & Found items/queries.
• Develop and maintain knowledge on gaming equipment use and maintenance.
• Assess hazards, manage risks and ensure compliance with safety regulations.
• Develop and maintain gaming equipment resources and SOPs.
• Plan and prepare activities for all participants.
• Market services and products to customers.
• Maintain high level of customer service and positive interaction.
• Maintain cleanliness and maintenance of facility and equipment.
• Assist in events organized by the Club and Association when necessary.

Skills

Customer service

Communication

Problem solving

Team player

Multi-tasking

English proficiency

Second language

MS Office

Tools

MS Office

Job description

HomeTeamNS is seeking staff for its play and recreation venues in Singapore. You will ensure a safe, enjoyable experience, provide orientation to equipment, and assist in daily operations while maintaining high service standards.

You’ll handle front-of-house duties, registrations, payments and member inquiries, and will keep SOPs updated, with a focus on safety and customer care. Weekend and shift work are required.