AI-Driven Incident & Problem Manager

JPMorgan Chase & Co.; Singapore; Presencial; SGD 70 000 - 110 000; Tempo integral

Resumo da oferta

JPMorgan Chase & Co. is seeking a Technology Support II – Incident & Problem Manager for the Employee Platforms Production Management team.

You will own and drive incident calls, collaborate with technical resolvers and production management, and promote continuous improvement to minimize production interruptions across internal and external systems. The role emphasizes AI-assisted incident triage, clear incident communication, and leadership of RCA meetings to improve stability.

Qualificações

• Bachelor’s Degree in Computer Science, Cybersecurity, Data Science, or related disciplines.
• 2+ years of experience troubleshooting, resolving, and maintaining IT services with AI-assisted workflows.
• Ability to review and validate AI-assisted incident recommendations before action.
• Knowledge of applications or infrastructure in large-scale on-premises and cloud environments.
• Experience with observability and monitoring tools and techniques.
• Exposure to ITIL processes and practices.

Responsabilidades

• Analyze and troubleshoot production technology flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm.
• Uses enterprise-authorized AI capabilities within the work environment to speed up incident triage and trend analysis from operational signals, validating outputs and handling operational data according to sensitivity and security requirements
• Establishing strong command and control of an incident, establishing clear accountability, ownership and methodical evaluation of complex issues
• Facilitate timely, clear and concise communications, summarizing incidents and the business/customer experience to a wide group of technical and non-technical audiences
• Improve operational stability and availability through chairing the problem/RCA calls
• Candidate has to work on weekends, public holidays on rotation basis during the APAC hours.
• Applies reuse-first, AI-assisted practices within incident/problem/change routines to identify recurring interruption patterns and support validated remediation actions aligned to resiliency and security expectations

Conhecimentos

Incident management

Problem management

AI-assisted tooling

Observability

ITIL awareness

Formação académica

Bachelor’s Degree in Computer Science, Cybersecurity, Data Science, or related disciplines

Descrição da oferta de emprego

JPMorgan Chase & Co. is seeking a Technology Support II – Incident & Problem Manager for the Employee Platforms Production Management team.

You will own and drive incident calls, collaborate with technical resolvers and production management, and promote continuous improvement to minimize production interruptions across internal and external systems. The role emphasizes AI-assisted incident triage, clear incident communication, and leadership of RCA meetings to improve stability.