Incident Communications Lead: Tech Resilience

Aumni; Singapore; On-site; SGD 180,000 - 240,000; Full time

Job summary

J.P. Morgan is seeking an Technology Support Lead, Incident Communications to lead communication strategy and client-response coordination during major incidents in its Global Banking Operational Resiliency and Integration team.

You will translate complex technical issues into clear messages, advise senior leaders, and ensure timely, accurate information throughout the incident lifecycle.

Qualifications

• Formal training or certification in information technology services concepts with 5+ years of advanced applied experience.
• Bachelor’s degree in Computer Science or equivalent.
• Experience in incident management, operational resilience, client service, corporate communications, or a related discipline within financial services.
• Strong written and verbal communication skills, including the ability to brief executives and translate technical information for non-technical audiences.
• Proven ability to make sound, risk-based decisions and influence senior stakeholders in time-critical situations.

Responsibilities

• Lead end-to-end communication strategy for significant incidents, ensuring timely, accurate, audience-appropriate messages.
• Exercise independent judgment to determine communication requirements, audiences, escalation paths, update cadence, and closure messaging.
• Draft and approve executive updates, client-ready communications, talking points, FAQs, and post-incident messages.
• Advise senior leaders on client impact, communication risk, and response strategy during high-severity incidents.
• Coordinate responses to client inquiries and escalations with technology, operations, and business stakeholders.
• Develop and enhance governance, playbooks, templates, controls, and readiness exercises.
• Use incident trends and performance measures to drive continuous improvement in resilience.

Skills

Incident management

Operational resilience

Client service

Corporate communications

Executive briefing

AI capabilities awareness

Education

Bachelor's degree in Computer Science

Tools

Incident management tools

AI governance tools

Job description

J.P. Morgan is seeking an Technology Support Lead, Incident Communications to lead communication strategy and client-response coordination during major incidents in its Global Banking Operational Resiliency and Integration team.

You will translate complex technical issues into clear messages, advise senior leaders, and ensure timely, accurate information throughout the incident lifecycle.