AI-Driven Incident Communications Lead

jpmorgan chase bank, n.a.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

JPMorgan Chase Bank, N.A. is seeking a Technology Support Lead, Incident Communications in Singapore to guide communication strategy during major technology and operational incidents.

You will translate complex issues into clear, actionable messages for executives and client-facing teams, and coordinate client responses throughout the incident lifecycle. In this role, you will advise senior leaders on impact, drive consistent messaging, and develop playbooks and governance controls to strengthen

Qualifications

• Formal training on troubleshooting, resolving, and maintaining information technology services concepts.
• 5+ years of advanced applied experience in incident communications or related fields.
• Bachelor's degree in Computer Science or equivalent.
• Experience in incident management, operational resilience, client service, or corporate communications within financial services.

Responsibilities

• Lead end-to-end communication strategy and execution for significant technology and operations incidents, ensuring timely, accurate messages.
• Advise senior leaders and client coverage teams on client impact and response strategy during high-severity incidents.
• Draft and approve executive updates, client communications, talking points, FAQs, and post-incident messages.
• Coordinate responses to client inquiries and escalations with tech, operations and business stakeholders.
• Develop and enhance communication standards, playbooks, templates, controls, and readiness exercises.
• Lead adoption of AI capabilities in incident workflows with human-in-the-loop validation.
• Ensure AI-assisted recommendations are reviewed and aligned with security and auditability expectations.

Skills

Incident communications

Executive briefing

Client services

Written communication

Decision making

Stakeholder management

Communication strategy

Education

Bachelor's degree in Computer Science or equivalent

Tools

AI capabilities

Job description

JPMorgan Chase Bank, N.A. is seeking a Technology Support Lead, Incident Communications in Singapore to guide communication strategy during major technology and operational incidents.

You will translate complex issues into clear, actionable messages for executives and client-facing teams, and coordinate client responses throughout the incident lifecycle. In this role, you will advise senior leaders on impact, drive consistent messaging, and develop playbooks and governance controls to strengthen