Incident Communications Lead for Tech Resilience

JP Morgan Chase; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

JP Morgan Chase Singapore is seeking an experienced Technology Support Lead, Incident Communications within the Global Banking Operational Resiliency and Integration team. You will lead communication strategy and client-response coordination during major technology and operational incidents, translating complex technical issues into clear messages.

You will advise senior leaders and client-facing teams, draft executive updates and FAQs, coordinate with technology and operations, and drive

Qualifications

• Formal training or certification in troubleshooting and IT service concepts.
• 5+ years of advanced incident management experience.
• Bachelor’s degree in Computer Science or equivalent.
• Experience in incident management, operational resilience, client service, or corporate communications within financial services.
• Strong written and verbal communication, with ability to brief executives.
• Proven ability to make risk-based decisions and influence senior stakeholders.
• Ability to manage competing priorities and work under pressure.
• Experience developing governance, playbooks, and performance measures.
• Experience using AI capabilities to support production operations with data sensitivity awareness.

Responsibilities

• Lead end-to-end communication strategy and execution for critical incidents.
• Determine audiences, escalation paths, update cadence, and closure messaging.
• Draft and approve executive updates, client communications, talking points, and FAQs.
• Advise senior leaders on client impact and response strategy.
• Coordinate responses to client inquiries with technology, operations, and business stakeholders.
• Develop and enhance communication standards, playbooks, and templates.
• Use incident trends and performance measures to drive improvements.
• Lead adoption of enterprise AI capabilities to improve triage with human-in-the-loop.
• Apply reuse-first, AI-assisted practices across incident routines.

Skills

Incident management

Operational resilience

Client service

Corporate communications

Written communication

Verbal communication

Stakeholder management

AI capabilities usage

Governance and controls

Risk-based decision making

Education

Bachelor’s degree in Computer Science or equivalent

Job description

JP Morgan Chase Singapore is seeking an experienced Technology Support Lead, Incident Communications within the Global Banking Operational Resiliency and Integration team. You will lead communication strategy and client-response coordination during major technology and operational incidents, translating complex technical issues into clear messages.

You will advise senior leaders and client-facing teams, draft executive updates and FAQs, coordinate with technology and operations, and drive