Inbound CX Specialist – Contract (AMK)

Success Human Resource Centre Pte Ltd.; Singapore; On-site; SGD 26,404 - 31,627; Part time

Job summary

Success Human Resource Centre Pte Ltd. is seeking an Inbound Customer Experience Officer in Singapore to manage customer inquiries and provide a positive omni-channel experience. The role requires effective communication and problem-solving skills, along with a good command of English.

Responsibilities include logging customer engagements in the CRM and ensuring issues are resolved promptly. Candidates with a diploma or relevant qualifications and prior customer service experience are preferred.

Qualifications

• Diploma with good command of language or NITEC/Higher NITEC qualification.
• Prior experience in customer service preferred.
• Good command of English (written and spoken).
• IT savvy with good working knowledge of Microsoft Office.

Responsibilities

• Handle enquiries and provide positive omni-channel experience.
• Log all details of engagements with customers in the CRM.
• Ensure customer issues are resolved and follow up where necessary.
• Work as a team to meet contact centre service levels.

Skills

Customer service experience

Problem-solving skills

Communication skills

IT skills (Microsoft Office)

Analytical skills

Education

Diploma or NITEC/Higher NITEC

Job description

Success Human Resource Centre Pte Ltd. is seeking an Inbound Customer Experience Officer in Singapore to manage customer inquiries and provide a positive omni-channel experience. The role requires effective communication and problem-solving skills, along with a good command of English.

Responsibilities include logging customer engagements in the CRM and ensuring issues are resolved promptly. Candidates with a diploma or relevant qualifications and prior customer service experience are preferred.