CUSTOMER CALL CENTRE OFFICER (CONTRACT) #FL

RECRUITFIRST PTE. LTD.; Singapore; On-site; SGD 29,000 - 38,000; Full time

Job summary

RECRUITFIRST PTE. LTD. is seeking a Customer Service professional in Ang Mo Kio for a 1 Year Contract, renewable. The role focuses on delivering personalized, high-standard service to customers and handling feedback efficiently.

Responsibilities include managing inquiries, maintaining accurate CRM records, and achieving defined productivity and quality targets. Join a dynamic team and contribute to service excellence.

Qualifications

• Experience in delivering professional service to customers.
• Strong communication and listening skills.
• Familiarity with CRM tools and customer data handling.

Responsibilities

• Deliver personalized and high-standard service to customers on related enquiries.
• Attend to customers’ feedback or complaints promptly.
• Handle calls within First Call Resolution; escalate complex cases when needed.
• Create or update customer interactions accurately within CRM.
• Provide feedback on policies and procedures based on customer input.
• Meet productivity targets (AHT, TPH, SL) at individual and team level.
• Maintain wellbeing and contribute productively.
• Meet quality targets (CSAT, quizzes, audits).
• Cross-train in another skillset or domain.

Skills

Customer service

Communication

CRM usage

Problem solving

Tools

CRM system

Job description

Ang Mo Kio

Mon to Fri, Office Hours

1 Year Contract, Renewable

Basic Salary + Performance Incentives

• To deliver personalized and high-standard professional service to customers on related enquiries in an effective and efficient manner.
• Attend to customers’ feedback or complaints in a timely manner.
• To handle calls within the First Call Resolution and only to elevate complex cases to Department Officer.
• Create or update customer interactions accurately within CRM to keep track of customers’ enquiries and history.
• Providing feedback on behalf of customers on the effectiveness and soundness of policies and procedures.
• To meet the productivity components on both individual and team level (AHT, TPH, SL targets)
• Taking care of own wellbeing and contribute productively and effectively.
• To meet the quality components (CSAT, monthly quiz and audit targets)
• To be cross trained in another skillset or domain

Fiona Leow(R21100211)

Senior Consultant

RecruitFirst Pte Ltd (E.A.13C6342)