ICT Executive (Bendemeer)

BUSINESS EDGE PERSONNEL SERVICES PTE LTD; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

BUSINESS EDGE PERSONNEL SERVICES PTE LTD is seeking an experienced IT support specialist to act as the technical focal point for IT Shared Services and end-users. You will analyse complex scenarios, maintain devices, and provide timely problem resolution across networks, servers, AV, and telecoms.

The role covers user administration, asset management, and support for MOE Singapore schools. On-site work at Bendemeer with standard hours applies.

Qualifications

• Diploma in ICT with at least 5 years ICT experience.
• 5+ years in MOE Singapore schools preferred.
• Experience with user administration (AD, printers, Outlook, VPN, Wi-Fi, mobile devices).
• Ability to configure and maintain end-user devices (hardware & software).
• Experience facilitating video conferences and webinars (MS Teams, Zoom, Google Meet, Skype).
• Ability to manage ICT projects, liaise with vendors, and assist in procurement.

Responsibilities

• Act as technical focal point for IT Shared Services and end-users.
• Provide end-user support for devices and software; diagnose and resolve issues.
• Maintain records of requests, resolutions, and interactions in ticketing systems.
• Escalate complex incidents and review technical problems with the team.
• Provide training and guidance on ICT skills to colleagues.

Skills

Active Directory

VPN

Printers

MS Teams/Zoom/Google Meet/Skype

Video conferencing

Education

Diploma in ICT

Tools

GeBIZ

Job description

Job Scope:

• Act as technical focal point for IT Shared Services, Service Owners and end-users, analyse complex scenarios to provide technicalsupport.
• Broad experience of IT with understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
• Maintain PCs/laptops, mobile devices, IP phone systems, printers and peripherals, etc.
• Assist IT Business Partner in Shared Services Operation Management. Provide effective and timely day-to-day End-User devicesupport, advice, guidance and diagnosis, and timely problem resolution.
• User support including software installation and configuration.
• Maintain accurate records of support requests, resolutions, and user interactions using appropriate ticketing systems orknowledge bases.
• Manage and review technical escalation on complexscenarios and incidents.
• Provide technical consultation and advice to users on End-User devices.

Requirements:

• Diploma in ICT with at least 5 years of relevant ICT experience
• Preferable to have at least 5 years’ working experience in MOE Singapore schools.
• User Administration,e.g., Account creation, Password reset, Management & Monitoring of ActiveDirectory, Printers servers, Outlook, School Website & Portals, VPN, Wi-Fi, and Mobiles devices.
• Good ICT Technical knowledge to Configure, Installand Maintain School Owned IT equipment’s of End-User Devices - Hardware & Software.
• Experience in facilitating video conference & Webinar sessions through various applications such as MS Teams, Zoom, GoogleMeet & Skype. Also supporting and collaborating with Host, Panelist,Trainer’s, assisting to participants for a large-scale meeting, conference, Special Events and Workshops.
• Preferably to have experience in managing contracts for ICT projects, liaising with ICT vendors and project management.
• Good interpersonal, communication, planning,analytical and negotiation skills.
• Ability to multi-task, work both independently andas a team.
• Manage Departmental Assets and InventoryDocumentation Maintains IT records tracking and update of licenses, Asset loaning and Distribution of IT equipment and area of responsibility.
• Assist with the facilitation of Departmental and/or Organizational Projects and the management of relevant vendors, work closely with technicalteams to provide technical solutions.
• Provide End User Training and Guidance to colleagues to empower them with relevant ICT skillsets.
• Purchasing ICT Equipment & Services based on the school’s requirements (GeBIZ, through bulk tenders, calling tenders andquotations) and evaluating project on ICT budget utilization.
• Maintaining School Website Responsible for creating new landing pages, maintaining and updating website content, monitoring andoptimizing website performance.
• Videography and Photography: responsible for settin gup all equipment’s, planning camera angles developing a film's visual style,determining lighting and composition, capturing moments, and telling storiesthrough Video, Sound, and Images. Covering Small or Big events, important occasions such as Annual Ceremony, New launch Projects, Prize Presentation, Graduation.
• Advance skills in post-production and knowledgeable in variety of video editing software.

Working Hours:

Mondays to Fridays: 8:30am to 6:00pm, inclusive of 1hr lunch break

*Service is generally not required on Saturdays, Sundays, and gazette public holidays. However, service may be required on occasional Saturdays (compensated with time-off).

Contract Period:

1 January 2027 to 31December 2027.

Location:

Bendemeer

EA License No.: 96C4864

Reg No.: R26159658 BRANN LEONG CHUN HOE