ICT Support Executive

HORIZON MANPOWER SERVICES PTE. LTD.; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

Umar Pulavar Tamil Language Centre (UPTLC) HQ’s Curriculum Planning and Development Division seeks an ICT Support Executive to back the ICT Department in daily IT operations and end-user support. You will handle asset management, procurement, website maintenance, and videoconferencing support across platforms such as Microsoft Teams, Zoom, Google Meet and Skype.

Qualified candidates have a Diploma in ICT with at least 5 years of ICT experience, ideally within MOE Singapore schools, and strong

Qualifications

• Diploma in ICT with at least 5 years of ICT experience.
• Preferably 5+ years of MOE Singapore school ICT experience.
• Strong knowledge of end-user devices, hardware and software.

Responsibilities

• Support day-to-day ICT operations and end-user assistance.
• Manage user accounts, AD, VPN, Wi-Fi and devices.
• Coordinate AV/ video conferencing and events support.

Skills

End-user support

Active Directory management

Video conferencing

ICT project coordination

Vendor management

ICT procurement

Asset management

Technical troubleshooting

Documentation & record-keeping

Education

Diploma in ICT

Tools

GeBIZ

Microsoft Teams

Zoom

Google Meet

Skype

VPN

Job description

🏫 Authority:Umar Pulavar Tamil Language Centre (UPTLC) / HQ – Curriculum Planning and Development Division
📍 Location: 2 Beatty Road, Singapore 209954
💼 Employment Type: Full-Time Contract
📅 Contract Period: 1 Jan 2027 – 31 Dec 2027

🕐 Working Hours

• Monday–Friday: 8:30 AM – 6:00 PM
• Inclusive of 1-hour lunch break
• Generally no service required on Saturdays, Sundays and gazetted public holidays.
• Occasional Saturday work may be required and will be compensated with time-off.

📋 Job Summary

The ICT Support Executive will support the ICT Department in day-to-day IT operations, end-user support, infrastructure and device management, user administration, AV and video conferencing, website maintenance, ICT procurement, asset management and technical project coordination.

🔹 Key Responsibilities

User & Technical Support

• Manage user administration including account creation, password resets and Active Directory management.
• Manage and monitor printers, servers, Outlook, school websites and portals, VPN, Wi-Fi and mobile devices.
• Configure, install and maintain end-user hardware and software.
• Provide software installation and configuration support.
• Maintain PCs, laptops, mobile devices, IP phone systems, printers and peripherals.
• Provide timely diagnosis, technical advice and problem resolution to end users.
• Maintain accurate records of support requests, resolutions and user interactions through appropriate ticketing systems or knowledge bases.
• Review and manage technical escalations involving complex incidents and scenarios.
• Act as a technical focal point for IT Shared Services, Service Owners and end users.

Video Conferencing & Event Support

• Facilitate video conferences and webinars using platforms such as Microsoft Teams, Zoom, Google Meet and Skype.
• Support hosts, panelists, trainers and participants during large-scale meetings, conferences, special events and workshops.
• Provide AV and technical support for departmental events and activities.

ICT Assets & Inventory

• Manage departmental ICT assets and inventory documentation.
• Maintain IT records, including software licences.
• Manage loaning and distribution of IT equipment.
• Maintain accurate records of ICT equipment and assigned areas of responsibility.

ICT Projects & Vendor Management

• Assist with departmental and organisational ICT projects.
• Liaise with ICT vendors and support vendor management activities.
• Work closely with technical teams to provide appropriate technical solutions.
• Support ICT project management and contract-related activities where required.

ICT Procurement & Budget

• Support the purchasing of ICT equipment and services according to organisational requirements.
• Handle procurement through GeBIZ, bulk tenders, tenders and quotations.
• Assist in evaluating ICT project expenditure and budget utilisation.

Website Management

• Create new website landing pages.
• Maintain and update website content.
• Monitor and optimise website performance.

Videography & Photography

• Set up photography and videography equipment for events.
• Plan camera angles, lighting and composition.
• Capture video, sound and images for events and activities.
• Cover small and large events such as annual ceremonies, project launches, prize presentations and graduations.
• Perform advanced post-production and video editing using various video editing software.

Training & User Guidance

• Provide end-user training and guidance to colleagues.
• Empower users with relevant ICT skills and knowledge.
• Provide technical consultation and advice on end-user devices.

🎓 Qualifications & Experience

• Diploma in ICT with at least 5 years of relevant ICT experience.
• At least 5 years of working experience in MOE Singapore schools is preferred.
• Good technical knowledge of end-user devices, hardware and software.
• Broad IT experience covering:NetworksServersAudio/VisualSmart devicesTelecommunicationsEnd-user computing
• Experience with Active Directory, VPN, Wi-Fi, printers, servers and mobile devices.
• Experience supporting Microsoft Office/Outlook and school websites/portals.
• Experience with video conferencing and webinar platforms.
• Experience with ICT vendor management and project coordination is preferred.
• Strong interpersonal, communication, planning, analytical and negotiation skills.
• Able to multitask and work independently as well as within a team.