ICT Executive |School |Beatty Road

WSH Experts Pte Ltd; Singapore; On-site; SGD 42,000 - 64,000; Full time

Job summary

WSH Experts Pte Ltd is seeking an ICT Personnel to support MOE Singapore schools, with a Diploma in ICT and at least five years of relevant ICT experience. You will handle user administration (accounts and passwords), Active Directory, printers, Outlook, school websites and portals, VPN, Wi‑Fi, and mobile devices, plus configuring end-user hardware and software.

Responsibilities include video conferencing support for large events (MS Teams, Zoom, Google Meet, Skype), vendor liaison, asset

Qualifications

• Diploma in ICT with at least 5 years of relevant ICT experience.
• Preferably at least 5 years’ working experience in MOE Singapore schools.
• Good interpersonal, communication, planning, analytical and negotiation skills.

Responsibilities

• Manage user administration (accounts and passwords) and Active Directory.
• Maintain printers, Outlook, school websites/portals, VPN, Wi‑Fi, and mobile devices.
• Configure and maintain end-user hardware and software.
• Provide video conferencing support for large events (MS Teams, Zoom, Google Meet, Skype).
• Liaise with ICT vendors and manage ICT project contracts.
• Maintain asset inventory and licensing records.
• Provide end-user training and guidance.
• Procure ICT equipment and services via GeBIZ and quotations.
• Update and maintain school website content.
• Assist with videography/photography for events.

Education

Diploma in ICT with at least 5 years of relevant ICT experience

MOE Singapore school experience

Tools

Active Directory

Office 365

GeBIZ

VPN

Job description

The Personnel must minimally have the following qualifications, skills and experience:

Diploma in ICT with at least 5 years of relevant ICT experience (please note that salary will be commensurate with the Personnel’s educational qualification and experience)

Preferable to have at least 5 years’ working experience in MOE Singapore schools.

User Administration, e.g., Account creation, Password reset, Management & Monitoring of Active Directory, Printers servers, Outlook, School Website & Portals, VPN, Wi-Fi, and Mobiles devices.

Good ICT Technical knowledge to Configure, Install and Maintain School Owned IT equipment’s of End-User Devices - Hardware & Software.

Experience in facilitating video conference & Webinar sessions through various applications such as MS Teams, Zoom, Google Meet & Skype. Also supporting and collaborating with Host, Panelist, Trainer’s, assisting to participants for a large-scale meeting, conference, Special Events and Workshops.

Preferably to have experience in managing contracts for ICT projects, liaising with ICT vendors and project management.

Good interpersonal, communication, planning, analytical and negotiation skills.

Ability to multi-task, work both independently and as a team.

Manage Departmental Assets and Inventory Documentation Maintains IT records tracking and update of licenses, Asset loaning and Distribution of IT equipment and area of responsibility.

Assist with the facilitation of Departmental and/or Organizational Projects and the management of relevant vendors, work closely with technical teams to provide technical solutions.

Provide End User Training and Guidance to colleagues to empower them with relevant ICT skillsets.

Purchasing ICT Equipment & Services based on the school’s requirements (GeBIZ, through bulk tenders, calling tenders and quotations) and evaluating project on ICT budget utilization.

Maintaining School Website Responsible for creating new landing pages, maintaining and updating website content, monitoring and optimizing website performance.

Videography and Photography: responsible for setting up all equipment’s, planning camera angles developing a film's visual style, determining lighting and composition, capturing moments, and telling stories through Video, Sound, and Images. Covering Small or Big events, important occasions such as Annual Ceremony, New launch Projects, Prize Presentation, Graduation.

Advance skills in post-production and knowledgeable in variety of video editing software.

Act as technical focal point for IT Shared Services, Service Owners and end-users, analyse complex scenarios to provide technical support.

Broad experience of IT with understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms. Maintain PCs/laptops, mobile devices, IP phone systems, printers and peripherals, etc.

Assist IT Business Partner in Shared Services Operation Management. Provide effective and timely day-to-day End-User device support, advice, guidance and diagnosis, and timely problem resolution.

User support including software installation and configuration.

Maintain accurate records of support requests, resolutions, and user interactions using appropriate ticketing systems or knowledge bases.

Manage and review technical escalation on complex scenarios and incidents.

Provide technical consultation and advice to users on End-User devices.