Hyperscale Cloud Data Center Engineer

Hamilton Barnes Associates Limited; Singapore; On-site; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Hyperscale cloud environment awareness

Global production platforms exposure

Long-term career progression in cloud/

Job summary

Hamilton Barnes Associates Limited is seeking a Data Centre Operations Engineer (Cloud) to join a 24x7 operations team supporting large-scale, globally distributed cloud infrastructure. You will monitor production environments and coordinate incidents.

The role requires hands-on troubleshooting of Linux servers, hardware, and virtualization, with strong communication and cross-team collaboration as you work with Smart Hands, vendors, and engineering teams.

Qualifications

• 1-3+ years' experience within Cloud Infrastructure Operations, Server Operations, Data Centre Operations, NOC, or mission-critical production environments.
• Experience supporting Linux production servers and troubleshooting via the command line.
• Hands‑on experience with server hardware, server break/fix, rack & stack, and physical infrastructure support.
• Experience working within cloud infrastructure or enterprise production environments.
• Experience working with monitoring platforms, incident management, and ticketing systems such as JIRA, ServiceNow, or similar.
• Experience coordinating incidents across engineering teams, Smart Hands teams, vendors, and external service providers.
• Strong troubleshooting methodology across Linux, hardware, and cloud infrastructure.
• Experience following SOPs, operational runbooks, and change management processes.
• Excellent communication skills with the ability to work effectively in a fast‑paced operational environment.

Responsibilities

• Monitor cloud infrastructure using enterprise monitoring platforms.
• Respond to alarms affecting production servers, cloud infrastructure, compute, storage, and platform services.
• Investigate infrastructure alerts, assess operational impact, and determine the appropriate escalation path.
• Act as the first point of contact for cloud infrastructure incidents affecting live production environments.
• Perform first-line troubleshooting across Linux operating systems, physical servers, hardware, and infrastructure services before escalating where required.
• Coordinate with onsite engineers, Smart Hands teams, vendors, and engineering teams throughout incident resolution.
• Perform server break/fix activities including hardware diagnostics, component replacement, server installations, and infrastructure maintenance.
• Support rack & stack, structured cabling, fibre optic patching, and cross-connect activities within the data centre.
• Manage incidents through to resolution, ensuring accurate documentation, timely communication, and operational updates.
• Track incidents, infrastructure events, and maintenance activities through JIRA, ServiceNow, or similar ticketing systems.
• Produce shift handover reports and maintain detailed operational documentation.
• Support planned maintenance and operational changes by following SOPs, MOPs, and established operational runbooks.
• Participate in a 24x7 rotating shift supporting mission-critical cloud infrastructure.
• The environment is heavily focused around: Hyperscale Cloud Infrastructure, Cloud Infrastructure Operations, Linux Production Servers, Enterprise Monitoring Platforms, Physical Server Infrastructure, VMware & Virtualisation, Incident & Event Management, Server Hardware & Break/Fix, Smart Hands & Vendor Coordination, Mission-Critical Infrastructure.

Skills

Linux

Cloud Infrastructure

Incident management

Troubleshooting

Communication skills

VMware & virtualization

Tools

JIRA

ServiceNow

Job description

Hamilton Barnes Associates Limited is seeking a Data Centre Operations Engineer (Cloud) to join a 24x7 operations team supporting large-scale, globally distributed cloud infrastructure. You will monitor production environments and coordinate incidents.

The role requires hands-on troubleshooting of Linux servers, hardware, and virtualization, with strong communication and cross-team collaboration as you work with Smart Hands, vendors, and engineering teams.