Data Centre Engineer (Critical Facilities) - Consultancy

Hamilton Barnes; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Hamilton Barnes is seeking a Data Centre Critical Facilities Engineer to monitor and triage critical data centre infrastructure within hyperscale and colocation environments. You will be the first response point for facilities events in a 24x7 operations team, coordinating with onsite engineers, vendors and site operations to ensure incidents are managed efficiently and uptime is maintained.

Responsibilities include monitoring BMS/DCIM/EPMS, responding to alarms across power, cooling,

Qualifications

• 1–3+ years' experience in Critical Facilities Operations or mission-critical environments.
• Experience monitoring BMS, DCIM, EPMS or similar platforms.
• Understanding of critical power and cooling infrastructure in data centres.
• Experience with incident management/ticketing systems (JIRA, ServiceNow).
• Experience coordinating incidents across onsite teams, vendors and external providers.
• Follow SOPs/MOPs/EOPs and operational runbooks.
• Excellent communication for fast-paced operational environments.

Responsibilities

• Monitor critical facilities infrastructure using enterprise platforms (BMS, DCIM, EPMS).
• Respond to alarms across power, cooling, environmental, fire and life-safety systems.
• Investigate alerts, assess impact, determine escalation path.
• Act as first point of contact for critical facilities incidents.
• Coordinate with onsite engineers, vendors and site operations during incident resolution.
• Track alarms and events through ticketing systems and document actions.
• Produce shift handover reports and maintain operations documentation.
• Support planned maintenance and runbooks; participate in 24x7 shift patterns.

Skills

BMS

DCIM

EPMS

JIRA

ServiceNow

Incident management

Coordination

Communication

Tools

JIRA

ServiceNow

Job description

Join a leading global IT solutions provider trusted by some of the world's most recognized and innovative organizations, founded over two decades ago and now spanning multiple countries with a team of more than 2,000 IT professionals.

The organization is currently on the lookout for a Data Centre Critical Facilities Engineer to support the monitoring, triage, and coordination of operational incidents across critical data centre infrastructure within hyperscale and colocation environments. The ideal candidate will act as the first point of response for facilities-related events within a 24x7 operations team, monitoring critical infrastructure systems and coordinating with onsite engineers, vendors, and site operations teams to ensure incidents are managed efficiently and uptime is maintained.

Responsibilities

• Monitor critical facilities infrastructure using enterprise monitoring platforms including BMS, DCIM, and EPMS.
• Respond to alarms across power, cooling, environmental, fire, and life safety systems supporting hyperscale data centre environments.
• Investigate infrastructure alerts, assess operational impact, and determine the appropriate escalation path.
• Act as the first point of contact for critical facilities incidents affecting live production environments.
• Coordinate with onsite Critical Facilities Engineers, vendors, Smart Hands teams, and site operations throughout incident resolution.
• Monitor utility power systems, UPS, battery plants, generators, ATS, PDUs, CRAH/CRAC units, chilled water systems, and environmental monitoring platforms.
• Manage incidents through to resolution, ensuring accurate documentation, timely communication, and operational updates.
• Track alarms, infrastructure events, and maintenance activities through JIRA and internal ticketing systems.
• Produce shift handover reports and maintain detailed operational documentation.
• Support planned maintenance and operational changes by following SOPs, MOPs, EOPs, and established runbooks.
• Participate in a 24x7 rotating shift supporting mission-critical data centre infrastructure.
• Hyperscale Data Centres
• Critical Facilities Operations
• Building Management Systems (BMS)
• Data Centre Infrastructure Management (DCIM)
• Electrical Power Monitoring Systems (EPMS)
• Critical Power & Cooling Infrastructure
• Environmental Monitoring
• Incident & Event Management
• Vendor & Site Coordination
• Mission-Critical Infrastructure

Requirements

• 1-3+ years' experience within Critical Facilities Operations, Data Centre Operations, Facilities Operations Centres (FOC), NOC, or mission-critical environments.
• Experience monitoring BMS, DCIM, EPMS, or similar infrastructure monitoring platforms.
• Understanding of critical power and cooling infrastructure within data centre environments.
• Familiarity with UPS systems, generators, ATS, PDUs, HVAC, CRAH/CRAC units, chilled water systems, or environmental monitoring.
• Experience working with incident management or ticketing systems such as JIRA, ServiceNow, or similar.
• Experience coordinating incidents across onsite engineering teams, vendors, and external service providers.Strong incident management, prioritisation, and operational coordination skills.
• Experience following SOPs, MOPs, EOPs, and operational runbooks.
• Excellent communication skills with the ability to work effectively in a fast-paced operational environment.

Benefits

• Opportunity to support one of the world's most advanced hyperscale infrastructure environments.
• Work within a mission-critical operations team responsible for maintaining the power, cooling, and environmental systems supporting globally distributed technology platforms.
• Gain exposure to enterprise-scale critical facilities operations within hyperscale data centres.
• Excellent long-term career progression into Critical Facilities Engineering and wider mission-critical infrastructure operations teams.

Salary

• Competitive salary based on experience and qualifications