Hybrid SaaS Account Services Associate

Qualtrics; Singapore; Hybrid; SGD 42,000 - 62,000; Full time

Benefits offered by this job

Hybrid work setup

Office near CBD

Lunch provided

Job summary

Qualtrics in Singapore is hiring an Account Services Associate to support customers during critical moments and help Sales and teams scale service delivery. You will partner with legal, security, finance, and other stakeholders to resolve inquiries and drive operational efficiency.

The role emphasizes continuous improvement, problem-solving, and collaboration in a fast-paced, evolving environment. A strong English background and a customer-obsessed mindset are essential.

Qualifications

• Bachelor’s degree from an accredited university.
• Experience in SaaS, strategy, consulting, customer service, operations, or equivalent fields is beneficial.
• Strong prioritization skills with the ability to be proactive.
• Strong proficiency in written and spoken English.
• Desire to improve processes and work through ambiguity.
• Interest in the technology industry.

Responsibilities

• Own end-to-end customer interactions, including invoicing, provisioning, payment processing, and more.
• Evaluate and action crediting requests via contractual analysis and impact assessments.
• Coordinate with internal stakeholders to ensure renewals, invoicing, payment, and data accuracy.
• Communicate effectively with customers across email, chat, and phone.
• Be proficient in tools like Salesforce, Zuora, and Ironclad to support customers and account teams.

Skills

Prioritization

English proficiency

Process improvement

Tech industry interest

Education

Bachelor’s degree

Tools

Salesforce

Zuora

Ironclad

Job description

Qualtrics in Singapore is hiring an Account Services Associate to support customers during critical moments and help Sales and teams scale service delivery. You will partner with legal, security, finance, and other stakeholders to resolve inquiries and drive operational efficiency.

The role emphasizes continuous improvement, problem-solving, and collaboration in a fast-paced, evolving environment. A strong English background and a customer-obsessed mindset are essential.