Customer Experience & Quality Insights Lead

PERSOL; Singapore; Sur place; SGD 40 000 - 60 000; Plein temps

Résumé du poste

PERSOL Singapore Pte Ltd is seeking a customer service professional to handle inquiries, maintain records, and drive process improvements from Singapore. The role emphasizes timely case resolution, data accuracy, and stakeholder coordination to support high-quality service delivery.

The ideal candidate will bring 2+ years in customer service or related operations, strong communication skills, and proficiency with Excel/MS Office; CRM experience is a plus.

Qualifications

• Degree in any discipline.
• Minimum 2 years in a contact centre, customer service, quality assurance, operations, or data-related role.
• Strong communication, problem-solving, and stakeholder management skills.
• Proficient in Microsoft Excel and MS Office applications.
• Experience with CRM or case management systems is an advantage.

Responsabilités

• Respond to customer enquiries via email and phone.
• Ensure timely resolution of cases and adherence to SLA requirements.
• Maintain accurate customer records and case notes.
• Coordinate enquiries and follow-ups with relevant stakeholders.
• Prepare daily reports and elevate complex cases when required.
• Monitor service quality, customer satisfaction, and improve processes.
• Assist with data analysis, reporting, onboarding, and ad hoc projects.

Connaissances

Communication skills

Problem-solving

Stakeholder management

Multitasking

Formation

Degree in any discipline

Outils

Excel

MS Office

CRM systems

Description du poste

PERSOL Singapore Pte Ltd is seeking a customer service professional to handle inquiries, maintain records, and drive process improvements from Singapore. The role emphasizes timely case resolution, data accuracy, and stakeholder coordination to support high-quality service delivery.

The ideal candidate will bring 2+ years in customer service or related operations, strong communication skills, and proficiency with Excel/MS Office; CRM experience is a plus.