Hybrid Global Talent Solutions Support Consultant (Japanese)

LINKEDIN SINGAPORE PTE. LTD.; Singapore; Hybrid; SGD 55,000 - 90,000; Full time

Job summary

LinkedIn is seeking a Global Support Consultant for Talent Solutions in Singapore, in a hybrid role combining home and office days. You will be the main contact for Japanese-speaking and English-speaking customers, resolving inquiries and guiding users to maximize value from LinkedIn products.

Two core languages, strong communication, and a customer-first mindset are essential. The role emphasizes cross-functional collaboration, documentation, and adherence to LinkedIn's culture and values.

Qualifications

• 2+ years of experience in customer service or account management.
• Fluency in Japanese and English (verbal and written) to manage inquiries.

Responsibilities

• Provide exceptional customer and member experience via phone, email, and live chat
• Work within a queue-support model with specific daily targets on the number of contacts completed
• Develop and maintain an exceptional understanding of the LinkedIn Talent Solutions products through ongoing training
• Analyze and understand client and member needs, answering all product inquiries and questions
• Lead issue investigations with a consulting mindset by providing timely resolution
• Establish effective working relationships with managers and co-workers to ensure information flow
• Document all communication with users and accounts in various systems and tools
• Escalate issues to the correct internal departments and management
• Collaborate with cross-functional teams to deliver members-first solutions
• Understand, embody and execute LinkedIn's culture and core values

Skills

Customer Service

Communication

Problem-solving

Time Management

Japanese fluency

English fluency

MS Office

Tools

MS Office Suite

Job description

LinkedIn is seeking a Global Support Consultant for Talent Solutions in Singapore, in a hybrid role combining home and office days. You will be the main contact for Japanese-speaking and English-speaking customers, resolving inquiries and guiding users to maximize value from LinkedIn products.

Two core languages, strong communication, and a customer-first mindset are essential. The role emphasizes cross-functional collaboration, documentation, and adherence to LinkedIn's culture and values.