Global Support Consultant, Talent Solutions - Japanese speaking

LINKEDIN SINGAPORE PTE. LTD.; Singapore; Hybrid; SGD 55,000 - 90,000; Full time

Job summary

LinkedIn is seeking a Global Support Consultant for Talent Solutions in Singapore, in a hybrid role combining home and office days. You will be the main contact for Japanese-speaking and English-speaking customers, resolving inquiries and guiding users to maximize value from LinkedIn products.

Two core languages, strong communication, and a customer-first mindset are essential. The role emphasizes cross-functional collaboration, documentation, and adherence to LinkedIn's culture and values.

Qualifications

• 2+ years of experience in customer service or account management.
• Fluency in Japanese and English (verbal and written) to manage inquiries.

Responsibilities

• Provide exceptional customer and member experience via phone, email, and live chat
• Work within a queue-support model with specific daily targets on the number of contacts completed
• Develop and maintain an exceptional understanding of the LinkedIn Talent Solutions products through ongoing training
• Analyze and understand client and member needs, answering all product inquiries and questions
• Lead issue investigations with a consulting mindset by providing timely resolution
• Establish effective working relationships with managers and co-workers to ensure information flow
• Document all communication with users and accounts in various systems and tools
• Escalate issues to the correct internal departments and management
• Collaborate with cross-functional teams to deliver members-first solutions
• Understand, embody and execute LinkedIn's culture and core values

Skills

Customer Service

Communication

Problem-solving

Time Management

Japanese fluency

English fluency

MS Office

Tools

MS Office Suite

Job description

Global Support Consultant, Talent Solutions - Japanese speaking

Singapore, Singapore

Full-time

Company Description

LinkedIn is the world's largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We're also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that's built on trust, care, inclusion, and fun - where everyone can succeed.

Join us to transform the way the world works.

Job Description

At LinkedIn, our approach to flexible work is centered on trust andoptimizedfor culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, asdeterminedby the business needs of the team.

We are looking for a LinkedIn Support Consultant to join our team in delivering an excellent experience for our members and enterprise customers to support our Talent Solutions line of business - including Hiring and Learning Support. In this role, you will be the customer and member’s main point of contact for LinkedIn product information and support. You will be responsible for effectively resolving and escalating issues, ensuring customers and members are utilizing our solutions and tools to meet their needs, as well as suggesting key ways to add value to their overall experience.

Responsibilities:

• Provide exceptional customer and member experience via phone, email, and live chat

• Work within a queue-support model with specific daily targets on the number of contacts completed

• Develop and maintain an exceptional understanding of the LinkedIn Talent Solutions products through ongoing training while being keenly aware of industry trends

• Analyze and understand client and member needs, answering all product inquiries and questions

• Lead issue investigations with a consulting mindset by providing timely resolution and adding value to customer interactions by advising and educating customers and members

• Establish effective working relationships with managers and co-workers to ensure excellent information flow and feedback on process, policy and product changes that will affect users

• Document all communication with users and accounts accurately and in a timely manner in a variety of systems and tools

• Ensure that all issues are escalated appropriately to the correct internal departments and management

• Collaborate with cross-functional teams efficiently to deliver members-first solutions

• Understand, embody and execute LinkedIn's culture and core values

Qualifications

Basic Qualifications

• 2+year of experience in customer service or account management supporting a product/solution using multiple communication channels (email, chat, phone)

• Native or business fluencyin both verbal and written Japanese and English languages to manage inquiries from Japanese-speaking and English-speaking customers

Preferred Qualifications

• Experience working in a customer support role, contact center or queue-based environment

• Excellent verbal and written communication skills

• Direct work experience in dealing with difficult customers, delivering complex messages that address company needs for additional information or modified actions by the customer

• Strong proficiency with digital and online tools, including the ability to explain digital product functionality to customers via telephone, email and chat

• Experience in technical and product support/troubleshooting

• Ability to multi-task using different media

• Well-versed in cross-functional collaboration, with the ability to interact with all levels of the organization

• Proficiency in MS Office (Outlook, Word, PowerPoint and Excel)

Suggested Skills:

• Customer Service

• Communication

• Problem-solving

• Time Management