Client Success Specialist — Hybrid Global Support

Fitch; Singapore; Hybrid; SGD 55,000 - 75,000; Full time

Job summary

Fitch Solutions in Singapore is seeking a customer support specialist to help users resolve issues, move incidents forward, and maintain strong client satisfaction. You will work with product, engineering and regional teams to identify gaps and fix causes, driving data-driven service improvements.

Based in our Singapore office, this hybrid role offers collaboration with global teams across time zones and a focus on delivering reliable service to clients.

Qualifications

• Experience in delivering high-quality client support.
• Ability to diagnose issues and follow structured processes.
• Strong communication and collaboration across regions.

Responsibilities

• Help users resolve issues and keep incidents moving.
• Analyze incident trends and propose data-driven fixes.
• Coordinate with product, engineering and commercial teams to improve client satisfaction.

Skills

Customer support

Problem solving

Collaboration

Learning mindset

Job description

Fitch Solutions in Singapore is seeking a customer support specialist to help users resolve issues, move incidents forward, and maintain strong client satisfaction. You will work with product, engineering and regional teams to identify gaps and fix causes, driving data-driven service improvements.

Based in our Singapore office, this hybrid role offers collaboration with global teams across time zones and a focus on delivering reliable service to clients.