Hybrid Global Japanese-Speaking Support Consultant

LinkedIn; Singapore; Hybrid; SGD 48,000 - 72,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

LinkedIn is hiring a Support Consultant in Singapore to deliver an excellent experience for members and enterprise customers under the Talent Solutions umbrella. You will be the main point of contact for product information and support, resolving and escalating issues while advising customers and ensuring optimal use of LinkedIn tools.

The role emphasizes bilingual communication (Japanese and English) across channels, strong problem-solving, and collaboration with cross-functional teams to drive

Qualifications

• 2+ years of experience in customer service or account management supporting a product/solution using multiple communication channels.

Responsibilities

• Provide exceptional customer and member experience via phone, email, and live chat
• Work within a queue-support model with specific daily targets on the number of contacts completed
• Develop and maintain an exceptional understanding of the LinkedIn Talent Solutions products through ongoing training while being keenly aware of industry trends
• Analyze and understand client and member needs, answering all product inquiries and questions
• Lead issue investigations with a consulting mindset by providing timely resolution and adding value to customer interactions by advising and educating customers and members
• Establish effective working relationships with managers and co-workers to ensure excellent information flow and feedback on process, policy and product changes that will affect users
• Document all communication with users and accounts accurately and in a timely manner in a variety of systems and tools
• Ensure that all issues are escalated appropriately to the correct internal departments and management
• Collaborate with cross-functional teams efficiently to deliver members-first solutions
• Understand, embody and execute LinkedIn’s culture and core values

Skills

Customer Service

Communication

Problem-solving

Time Management

Tools

MS Office

Job description

LinkedIn is hiring a Support Consultant in Singapore to deliver an excellent experience for members and enterprise customers under the Talent Solutions umbrella. You will be the main point of contact for product information and support, resolving and escalating issues while advising customers and ensuring optimal use of LinkedIn tools.

The role emphasizes bilingual communication (Japanese and English) across channels, strong problem-solving, and collaboration with cross-functional teams to drive