Hybrid Digital Projects & Admin Coordinator

EXPERTISE TECHNOLOGIES PTE LTD; Singapore; Hybrid; SGD 36,000 - 51,000; Full time

Job summary

EXPERTISE TECHNOLOGIES PTE LTD in Singapore seeks a proactive project support professional to manage day-to-day operations of a digital application. You will assist with testing, incident handling, documentation, and stakeholder coordination to keep project activities on track.

Responsibilities include tracking incidents, managing releases, supporting requirements, and maintaining SOPs, user guides, and training materials. Hybrid work in Singapore is offered.

Qualifications

• Diploma or above in IT related discipline required.
• 1–2 years in user acceptance testing, administration, or operations support.
• Proficiency with Microsoft Office, especially Excel for data tasks.
• Strong coordination, organisational and communication skills.
• Experience with meeting coordination, minutes, and action tracking.
• Detail-oriented with the ability to manage multiple tasks and timelines.
• Experience with SOP documentation or process improvement is a plus.

Responsibilities

• Support incident triaging, reporting, and maintain incident listings.
• Track enhancement backlog status across programmes for regular reporting.
• Coordinate monthly app releases, including post-release checks.
• Assist requirements docs, testing of features, and collaborate with development teams (UAT).
• Report gaps and track issues through resolution.
• Liaise with stakeholders on communications, user guides, FAQs and materials.
• Support data tracking/analysis for reporting.
• Raise and follow up IT service requests or incidents; monitor risk register.
• Maintain documentation of user flows, policies, processes, and SOPs.
• Communicate process documentation and address clarifications.
• Support mobile app knowledge docs and training for an AI bot.
• Provide day-to-day operational and administrative support; secretariat as needed.
• Take meeting arrangements, prepare agendas, minute-taking, action tracking.
• Handle ad hoc duties as required.

Skills

Attention to detail

Communication skills

Organisational skills

Multi-tasking

Independent worker

Team player

Stakeholder liaison

Education

Diploma or above in IT related discipline

Tools

Microsoft Office

Microsoft Excel

Job description

EXPERTISE TECHNOLOGIES PTE LTD in Singapore seeks a proactive project support professional to manage day-to-day operations of a digital application. You will assist with testing, incident handling, documentation, and stakeholder coordination to keep project activities on track.

Responsibilities include tracking incidents, managing releases, supporting requirements, and maintaining SOPs, user guides, and training materials. Hybrid work in Singapore is offered.