Programme & Administrative Support Executive (Digital Application)

EXPERTISE TECHNOLOGIES PTE LTD; Singapore; Hybrid; SGD 36,000 - 51,000; Full time

Job summary

EXPERTISE TECHNOLOGIES PTE LTD in Singapore seeks a proactive project support professional to manage day-to-day operations of a digital application. You will assist with testing, incident handling, documentation, and stakeholder coordination to keep project activities on track.

Responsibilities include tracking incidents, managing releases, supporting requirements, and maintaining SOPs, user guides, and training materials. Hybrid work in Singapore is offered.

Qualifications

• Diploma or above in IT related discipline required.
• 1–2 years in user acceptance testing, administration, or operations support.
• Proficiency with Microsoft Office, especially Excel for data tasks.
• Strong coordination, organisational and communication skills.
• Experience with meeting coordination, minutes, and action tracking.
• Detail-oriented with the ability to manage multiple tasks and timelines.
• Experience with SOP documentation or process improvement is a plus.

Responsibilities

• Support incident triaging, reporting, and maintain incident listings.
• Track enhancement backlog status across programmes for regular reporting.
• Coordinate monthly app releases, including post-release checks.
• Assist requirements docs, testing of features, and collaborate with development teams (UAT).
• Report gaps and track issues through resolution.
• Liaise with stakeholders on communications, user guides, FAQs and materials.
• Support data tracking/analysis for reporting.
• Raise and follow up IT service requests or incidents; monitor risk register.
• Maintain documentation of user flows, policies, processes, and SOPs.
• Communicate process documentation and address clarifications.
• Support mobile app knowledge docs and training for an AI bot.
• Provide day-to-day operational and administrative support; secretariat as needed.
• Take meeting arrangements, prepare agendas, minute-taking, action tracking.
• Handle ad hoc duties as required.

Skills

Attention to detail

Communication skills

Organisational skills

Multi-tasking

Independent worker

Team player

Stakeholder liaison

Education

Diploma or above in IT related discipline

Tools

Microsoft Office

Microsoft Excel

Job description

Job Overview

Join our team in a dynamic project support role involving the management and day-to-day operations of a digital application. You will support system enhancements, testing, incident management, documentation, stakeholder coordination, and general project operations.

Job Responsibilities

• Support incident triaging, reporting, including tracking and maintaining incident listing.
• Track the status of enhancement backlog across programmes for regular reporting.
• Coordinate, track and seek clearance for monthly app releases, including post-release checks and follow-up.
• Support requirements documentation, clarification, testing of app features, and work closely with development teams to ensure the functionality and quality assurance, including User Acceptance Testing (UAT).
• Report gaps and track issues through to resolution.
• Liaise with stakeholders on communications activities, including updating user guides, FAQs, and other supporting materials.
• Support the tracking and basic analysis of user data and feedback for reporting purposes.
• Raise and follow up on IT service requests or incidents, and support the monitoring and updating of risk register.
• Maintain and improve documentation of user flows, feature mechanics, policies, processes, and SOPs to support operational efficiency.
• Communicate process documentation to stakeholder and address clarification queries to ensure alignment and understanding.
• Support mobile app knowledge documentation, including training the knowledge AI bot.
• Provide day-to-day operational and administrative support to ensure smooth system functioning.
• Provide secretariat and coordination support, including meeting arrangements, agenda preparation, minute-taking, and tracking of action items.
• Perform other ad hoc duties as required.

Requirements

• Diploma or above, preferably in IT related discipline.
• 1 to 2 years of relevant working experience in user acceptance testing, administrative, or operations support functions, preferably in project management or digital solutions.
• Proficient in Microsoft Office applications, especially Microsoft Excel (e.g. data reconciliation, pivot tables, basic formulas and reporting).
• Good administrative, coordination, and organisational skills, with the ability to manage multiple tasks and timelines.
• Experience in meeting coordination, agenda preparation, minute-taking, and action tracking.
• Strong attention to detail and accuracy in data, records, and documentation.
• Good communication and interpersonal skills with the ability to liaise with multiple stakeholders.
• A team player who can also work independently with minimal supervision.
• Comfortable handling operational and ad hoc tasks in a fast-paced environment.
• Experience in SOP documentation or process improvement will be an advantage.

Working hours: 8.30 am - 6.00 pm (Mon - Fri)
Work location: Hybrid remote at Singapore 168937