Strategic Key Accounts CSM — Growth & Onboarding

Datadog, Inc.; Singapore; Hybrid; SGD 90,000 - 140,000; Full time

Benefits offered by this job

Onboarding program

MEDDIC training

Mentor program

Career development

Stock equity RSU

ESPP

Global benefits

Job summary

Datadog is seeking a Customer Success Manager to proactively drive product attachment and build strong relationships across our existing customer base through onboarding, up-selling and cross selling.

You will advocate for the customer internally and focus on a positive experience, monitoring usage trends and collaborating with Sales, Support, Product, Finance and Legal to unlock renewal and growth opportunities.

Qualifications

• 5+ years of experience in a customer-facing role.
• Strong communication and attention to detail.
• Experience negotiating terms and driving upsell/cross-sell opportunities.

Responsibilities

• Partner with sales to ensure smooth onboarding and expansion.
• Build relationships with customers to drive trust and adoption.
• Execute full-sales cycle for growth opportunities within existing accounts.
• Act as trusted advisor to optimize value from Datadog solutions.
• Monitor usage trends to identify renewal risks and drive retention.
• Collaborate with Support, Product, Finance, and Legal across teams.

Skills

Relationship management

Negotiation

Communication

Customer-centric

Cross-functional collaboration

Job description

Datadog is seeking a Customer Success Manager to proactively drive product attachment and build strong relationships across our existing customer base through onboarding, up-selling and cross selling.

You will advocate for the customer internally and focus on a positive experience, monitoring usage trends and collaborating with Sales, Support, Product, Finance and Legal to unlock renewal and growth opportunities.