Customer Success Manager (Key Accounts)

Aptiora; Singapore; Hybrid; SGD 60,000 - 100,000; Full time

Benefits offered by this job

Best-in-class onboarding

MEDDIC training

FETCH methodology

Stock equity (RSU)

ESPP

Job summary

Datadog in Singapore is hiring an Account Manager to strengthen relationships with existing customers and drive growth. You will work closely with the sales team to ensure a smooth onboarding experience and maximize value from the Datadog solution.

Ideal candidates excel at communication, build long-term relationships, and own the full sales cycle for growth opportunities. You will monitor usage patterns, reduce renewal risk, and contribute to a collaborative, inclusive culture with ongoing

Qualifications

• Excellent communication and attention to detail.
• Able to build long-term relationships with customers.
• Motivated by impact and growth opportunities.
• Experience in customer account roles.
• Ability to negotiate terms and pricing with minimal guidance.
• Proven track record of growing accounts and retention.

Responsibilities

• Partner with the sales team to ensure smooth onboarding.
• Proactively build relationships to create mutual trust.
• Manage full sales cycle for growth opportunities in existing accounts.
• Advise customers to maximize value from Datadog.
• Monitor usage trends to identify renewal risks.

Skills

Communication

Relationship building

Negotiation

Customer focus

Sales orientation

Job description

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What the employer asks for

• A strong communicator with excellent attention to detail
• Motivated by building long-term and long-lasting relationships
• Driven by the opportunity to make a visible impact with your work
• + years of experience in a customer account facing role
• Customer-minded, always aiming to provide the most value possible
• Excited by working in an ever-evolving and fluid solution focused environment
• Experienced in negotiating contract terms and overcoming pricing objections without direct guidance for up-sell and cross sell activities
• Proven track record of achieving account expansion targets, with success measured by the growth and retention of a portfolio of accounts

• What You’ll Do: Partner with the sales team to ensure smooth transition and onboarding experience Proactively build relationships with customers to create mutual trust Successfully carry-out the full-sales cycle for any growth opportunities in existing customer accounts Act as advisor to customers to ensure they’re leveraging the Datadog solution effectively Monitor and identify usage trends to uncover renewal risks and…

Conditions and benefits stated

• Best-in-class onboarding programme
• Comprehensive sales training in MEDDIC and the FETCH methodology
• An inclusive company culture, opportunity to join our Community Guilds
• Intra-departmental mentor and buddy program for in-house networking
• Continuous professional development, product training, and career pathing
• New hire stock equity (RSU) and employee stock purchase plan (ESPP)

Not stated in the posting

• Compensation
• Day-to-day responsibilities
• Required languages

Ask about these before you invest time in an application.

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