Hybrid Customer Success & Growth Manager

Ddog Singapore Pte. Ltd.; Singapore; Hybrid; SGD 90,000 - 130,000; Full time

Benefits offered by this job

Onboarding program

MEDDIC training

FETCH methodology

RSU stock

ESPP

Job summary

Datadog seeks a Customer Success Manager to drive onboarding, cultivate strong relationships, and identify opportunities for expansion within the existing customer base. You’ll advocate for customers internally and ensure a positive experience while guiding growth initiatives.

You will engage with cross-functional teams and operate in a hybrid work environment to support onboarding and ongoing value realization of the Datadog platform.

Qualifications

• Strong communicator with excellent attention to detail.
• Motivated by building long-term relationships.
• Proven track record of achieving account expansion targets.
• Experience negotiating pricing and terms for upsell/cross-sell opportunities.

Responsibilities

• Partner with the sales team to ensure smooth transition and onboarding experience.
• Proactively build relationships with customers to create mutual trust.
• Carry out the full-sales cycle for growth opportunities in existing accounts.
• Advise customers to ensure they’re leveraging the Datadog solution effectively.
• Monitor usage trends to uncover renewal risks and promote greater adoption rates.
• Collaborate cross-functionally with Support, Product, Finance, and Legal.

Skills

Strong communicator

Relationship building

Negotiation

Account management

Job description

Datadog seeks a Customer Success Manager to drive onboarding, cultivate strong relationships, and identify opportunities for expansion within the existing customer base. You’ll advocate for customers internally and ensure a positive experience while guiding growth initiatives.

You will engage with cross-functional teams and operate in a hybrid work environment to support onboarding and ongoing value realization of the Datadog platform.