HRIS & SuccessFactors Helpdesk Specialist (Temp)

RECRUIT EXPRESS PTE LTD; Singapore; Hybrid; SGD 40,000 - 70,000; Full time

Job summary

RECRUIT EXPRESS PTE LTD is seeking an IT Helpdesk professional to support SuccessFactors and related HR systems. The role involves managing the enquiry email account, resolving issues through collaboration with BPs, HRIS and external vendors, and updating user guides.

The ideal candidate will hold a IT-related degree, have strong communication skills, and be able to multi-task while delivering clear, step-by-step instructions. Experience with HR systems is a plus.

Qualifications

• Diploma/degree in IT or related field.
• Experience in IT helpdesk support on SuccessFactors or similar system is an advantage.
• Proficient in MS Office and Excel.
• Experience with HR systems is advantageous.
• Self-motivated, resourceful, diligent with good verbal and written skills.
• People-oriented with strong customer service focus.
• Team-oriented mindset with openness to feedback.
• Ability to multi-task and simplify technical processes.

Responsibilities

• Manage the enquiry email account for SF-related activations and module usage.
• Respond to inquiries within 24 hours for straightforward cases; escalate when needed.
• Use Teams, WhatsApp, or phone calls when email poses challenges.
• Troubleshoot issues and liaise with BPs, HRIS & external vendors to resolve them.
• Collaborate with stakeholders to resolve issues and provide solutions.
• Categorize queries and update FAQs/User Guides from reported issues.

Skills

IT helpdesk

SuccessFactors knowledge

MS Office

Customer service

Communication skills

Teamwork

Problem solving

Multitasking

Education

Diploma/degree in IT

Tools

MS Office

Excel

HRIS systems

Job description

RECRUIT EXPRESS PTE LTD is seeking an IT Helpdesk professional to support SuccessFactors and related HR systems. The role involves managing the enquiry email account, resolving issues through collaboration with BPs, HRIS and external vendors, and updating user guides.

The ideal candidate will hold a IT-related degree, have strong communication skills, and be able to multi-task while delivering clear, step-by-step instructions. Experience with HR systems is a plus.