6 Months HRIS Temp Assistant - Up to $3500 - WEST

RECRUIT EXPRESS PTE LTD; Singapore; Hybrid; SGD 40,000 - 70,000; Full time

Job summary

RECRUIT EXPRESS PTE LTD is seeking an IT Helpdesk professional to support SuccessFactors and related HR systems. The role involves managing the enquiry email account, resolving issues through collaboration with BPs, HRIS and external vendors, and updating user guides.

The ideal candidate will hold a IT-related degree, have strong communication skills, and be able to multi-task while delivering clear, step-by-step instructions. Experience with HR systems is a plus.

Qualifications

• Diploma/degree in IT or related field.
• Experience in IT helpdesk support on SuccessFactors or similar system is an advantage.
• Proficient in MS Office and Excel.
• Experience with HR systems is advantageous.
• Self-motivated, resourceful, diligent with good verbal and written skills.
• People-oriented with strong customer service focus.
• Team-oriented mindset with openness to feedback.
• Ability to multi-task and simplify technical processes.

Responsibilities

• Manage the enquiry email account for SF-related activations and module usage.
• Respond to inquiries within 24 hours for straightforward cases; escalate when needed.
• Use Teams, WhatsApp, or phone calls when email poses challenges.
• Troubleshoot issues and liaise with BPs, HRIS & external vendors to resolve them.
• Collaborate with stakeholders to resolve issues and provide solutions.
• Categorize queries and update FAQs/User Guides from reported issues.

Skills

IT helpdesk

SuccessFactors knowledge

MS Office

Customer service

Communication skills

Teamwork

Problem solving

Multitasking

Education

Diploma/degree in IT

Tools

MS Office

Excel

HRIS systems

Job description

• Manage the enquiry email account to address issues pertaining to SuccessFactors (SF) account activation, use of the system, application of various modules
• Respond to the enquires within 24 hours for simple and straight forward cases. For queries that need further investigation and review, to respond to the enquirer as soon as a solution has been obtained.
• Where email correspondence poses challenges, other modes of communication such as teams, WhatsApp messaging or phone calls may be used.
• Perform basic troubleshooting of the issues raised and liaise with Business Partners (BPs), HRIS & external vendor to resolve them
• Work in partnership with the various stakeholders to resolve the issues raised.
• Provide solution to the enquirers.
• Categorize / compile issue/queries list and update the FAQs / User Guides etc, arising from the issues/queries reported
• Work in partnership with the different stakeholders within HRTD and align the policies / guidelines for the different employee groups.
• Provide support in admin matters or other ad-hoc duties.
• Support the issues arising from the implementation of Automated Identity Access Management (AIAM)
• Serves as the first point of contact for day-to-day operational issues related to AIAM.
• Arrange meeting and clarify issues with the AIAM project team, system vendor as well as internal stakeholders and then work with them to address the concern/issues raised.

JOB REQUIREMENTS

Education Requirements

• A diploma / degree in any discipline, preferably in Information Technology.Relevant
• Experience in IT helpdesk support on SuccessFactors system or in a similar system support role is an advantage.
• Proficient in MS Office and Excel.
• Experience with HR systems would be an advantage.
• Self-motivated, resourceful, diligent with good verbal and written skills.
• Passion for problem-solving, strong interpersonal skills, people-oriented and customer service focused.
• Team-oriented mindset with an openness to constructive feedback.
• Ability to mutli-task and to break down technical processes and deliver clear, step by step instructions.
• Eagerness to learn new technologies and systems.