Housekeeping Supervisor: Lead Rooms & Service Excellence

Accor Asia Corporate Offices; Singapore; On-site; SGD 42,000 - 68,000; Full time

Benefits offered by this job

Career progression opportunities

Discounted room rates at IBIS/Accor

Employee wellness initiatives

Comprehensive health insurance

Job summary

IBIS Singapore on Bencoolen is seeking a Housekeeping Supervisor to oversee daily operations, ensuring guest rooms, public areas and service spaces meet the highest cleanliness and presentation standards in line with Accor brand guidelines.

You will lead the housekeeping team, inspect rooms, coordinate with Front Office and Engineering, manage supplies, train staff, and promote safety and environmental initiatives while delivering exceptional guest experiences.

Qualifications

• Diploma or equivalent qualification in Hospitality preferred.
• Minimum 3–5 years of supervisory experience in housekeeping.
• Good knowledge of housekeeping operations and guest service.
• Strong leadership, communication, and organizational skills.
• Detail-oriented and able to work under pressure.
• Flexible to work shifts, weekends and public holidays.

Responsibilities

• Supervise and support the daily operations of the Housekeeping team.
• Inspect guest rooms, public areas and service areas for cleanliness and quality.
• Ensure guest rooms are cleaned, inspected and released on time.
• Attend to guest requests and resolve housekeeping-related concerns promptly.
• Coordinate with Front Office regarding room status and with Engineering on maintenance issues.
• Monitor housekeeping supplies, linen inventory and Lost & Found procedures.
• Conduct daily briefings and provide on-the-job training.
• Ensure compliance with hotel policies, safety procedures and brand guidelines.
• Promote teamwork, guest service excellence and sustainability initiatives.
• Perform any other duties assigned by the Housekeeping Manager.

Skills

Leadership

Communication

Organizational skills

Attention to detail

Flexibility

Education

Diploma/NITEC in Hospitality

Tools

Opera Cloud PMS

Job description

IBIS Singapore on Bencoolen is seeking a Housekeeping Supervisor to oversee daily operations, ensuring guest rooms, public areas and service spaces meet the highest cleanliness and presentation standards in line with Accor brand guidelines.

You will lead the housekeeping team, inspect rooms, coordinate with Front Office and Engineering, manage supplies, train staff, and promote safety and environmental initiatives while delivering exceptional guest experiences.